Customer Service Manager
3 weeks ago
Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a freight forwarding and logistics company in their search for a Customer Service Manager based in Roxas Boulevard. Salary Range : Open Work Setup : Onsite Shift Schedule : Day Shift Location : Roxas Boulevard Your Responsibilities Operational Management Handle the full shipping lifecycle, from providing pricing and schedules to confirming bookings and reserving slots. Monitor and update shipments, track cargo status, and update clients on any changes to details like PO numbers, ship dates, weight, free time, pricing, GOH setup, etc. Ensure data accuracy by entering and updating shipment information in the system promptly and accurately for other departments. Minimize cancellations by following up on customer shipping plans to reduce cancellations and maximize use of company space. Team and Management Leadership Lead a team of 4-5 people and oversee their performance. Ensure efficiency, ensuring team members are working accurately and efficiently. Conduct performance reviews, provide regular feedback, and develop training programs for new and existing staff. Manage allocations, co-manage and report on allocation usage to senior management and global teams. Customer and Client Support Provide outstanding service, address customer inquiries, and provide timely solutions. Resolve issues by handling and resolving escalations from clients to ensure satisfaction. Maintain relationships by building and maintaining strong relationships with key accounts to meet their needs. Cross-functional Collaboration Support other departments by collaborating with other teams to ensure smooth and efficient operations. Complete additional tasks and projects as assigned by directors or upper management. What we're looking for Bachelor's degree in foreign trade, international economics, maritime transport, or related fields. Minimum of 5 years of experience in a similar role within the forwarding, shipping, or logistics industry. Expert in Cargowise, ERP or related platform in Logistics industry. Deep knowledge in TP trade is an advantage. Proficiency in English (listening, speaking, reading, and writing). Strong leadership and team management skills. Excellent problem-solving, communication, negotiation & presentation skills Good at stakeholder management. High level of responsibility and ability to work under pressure. Service-minded, detail-oriented, hard-working, and positive thinking. Ready to take the next step in your career? Submit your application now We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates. #J-18808-Ljbffr
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Customer Service Program Manager
2 weeks ago
, , Philippines Circles Full timeFounded in 2014, is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.Today, partners with leading telco operators across multiple countries and continents,...
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Customer Service Manager
4 weeks ago
, Central Luzon, Philippines AIG Full timeOverview Customer Service Manager American International Group, Inc. (AIG) is a leading global insurance organization with a wide range of property casualty insurance offerings in approximately 70 countries and jurisdictions. AIG and its member companies provide products and services that help businesses and individuals protect their assets and manage risks....
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Customer Service Manager
3 weeks ago
, Metro Manila, Philippines Orion Cepheid Full timeOverview We are looking to hire an exemplary Customer Support Supervisor to coach our service staff to deliver exceptional customer service. The supervisor will build a strong team and shape staff behaviors to accomplish desired results. Responsibilities Oversee and assess customer service staff activities, and provide regular performance-related feedback....
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Customer Service Specialist
4 weeks ago
, , Philippines Refinitiv Full time# **Our Privacy Statement & Cookie Policy****Customer Service Specialist, Customer Service and Support**General customer service activities. Handle customer inquiries via phone, email, chat, etc. Provide service in an efficient, courteous, professional manner.**About the Role**: In this opportunity as a Customer Service Specialist, you will:* Handles...
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Customer Service Program Manager
3 weeks ago
, Metro Manila, Philippines Circles Full timeGet AI-powered advice on this job and more exclusive features. About Us: Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos....
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Customer Service Specialist
4 weeks ago
, , Philippines Petron Corporation Full timeJob Title: Customer Service Specialist Location: Pearson Manila Office Address: 7th Floor, North Tower, Rockwell Business Center, Sheridan corner United Streets, Mandaluyong City Work Setup: Office-based with an option to move to hybrid working (3 days per week) upon successful completion of training and probation, and demonstration of the ability to manage...
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Customer Service Specialist
2 weeks ago
Philippines TDCX Full time ₱250,000 - ₱500,000 per yearEnable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours. Top reasons to work with TDCXAttractive...
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Assistant Manager-Voice-Customer Service
3 weeks ago
, , Philippines ExlService Holdings, Inc. Full timeStrong people skills. Proven record of dependability. Punctual and reliable attendance of the service associates is critical to the success of a fast moving, inbound service center! Must be receptive to detailed and frequent performance feedback. Proficiency with a keyboard and window-based applications, including Internet. Good oral and written...
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Customer Service Supervisor
4 weeks ago
, , Philippines TransPerfect Full timeTeam Leader page is loaded## Team Leaderlocations: INTL-Philippines\*time type: Full timeposted on: Posted Todayjob requisition id: R **TransPerfect Is More Than Just a Job…** Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also...
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Customer Service Associate
2 weeks ago
Philippines Peak Support Full time ₱200,000 - ₱400,000 per year:Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the PhilippinesWe're looking for individuals with:Proven customer service experience in the BPO industry.Excellent oral and written...
