Retail Operations Manager

1 week ago

Manila, Philippines HR Primo Management Services Full time

Duties and Responsibilities

  1. Overseeing daily store operations and ensuring that customer service standards are consistently met.

  2. Overseeing the opening and closing procedures of the store.

  3. Conducting regular store visits, relieving duties, staff meetings and training sessions to enhance team performance.

  4. Responsible with the monthly scheduling of operation team and sales associates to ensure adequate coverage.

  5. Training, and managing sales associates, including conducting performance appraisals and providing professional development opportunities.

  6. Lead and motivate the retail operations team to deliver the plan, constantly reviewing capability and capacity to ensure objectives are delivered, individuals grow, and a succession plan is in place.

  7. Set a positive example for the retail team in terms of commitment, work ethics, and personal character.

  8. Analyzing sales figures and reports, market trends, and financial reports to inform strategic planning and decision-making.

  9. Setting and monitoring sales targets, as well as planning and executing strategies to achieve them.

  10. Coordinating with merchandising for overseeing merchandise and product display, optimizing store layout for customer flow, and ensuring seamless customer service.

  11. Coordinating inventory levels and logistics to respective department heads to optimize stock availability and minimize losses.

  12. Coordinating with HR to ensure staff compliance with health and safety regulations and internal controls.

  13. Coordinating with HR on manpower requirements of each store and performance evaluation of sales associates.

Qualifications and Requirements

  • Bachelor’s degree in any Business courses, or any related field.

  • Proven 5 - 8 years of experience as an retail operations manager or in a similar managerial role.

  • Working knowledge of SM and other Department Store consignment processes and Boutique operations.

  • Excellent leadership and organizational abilities.

  • Analytical mindset with the ability to interpret data and make informed decisions.

  • Effective communication and interpersonal skills.

  • Ability to work in a fast-paced and dynamic retail environment.

  • Proactive and results-driven with a focus on continuous improvement.

  • Strong understanding of retail operations, merchandising, and customer service principles.

  • Knowledge of inventory management and logistics, a plus.

  • Organizational skills and the flexibility to jump from priority to priority.

  • Interpersonal skills to communicate with executives and staff employees.

  • No problem with field works and provincial travels.

  • Must be residing in Manila or willing to be assigned in this area.

  • Can start immediately

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