Customer Care Professional
4 weeks ago
Customer Care Professional – US Servicing Add expected salary to your profile for insights. #4th in Great Place to Work's Best Company To Work For 2025 #10th in Fortune Magazine’s 2025 World’s Most Admired Companies #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers #Top GBS Employers for the Philippines (2025) by the Everest Group At American Express, your voice and ideas matter. You’ll learn new skills, develop as a leader, and grow your career while delivering world‑class customer experience. How will you make an impact in this role? Utilizing your skills and passion for customer service to help propel your team and its business partners to success. Role & Responsibilities Consistently deliver extraordinary service on a high volume of inbound calls in a fast‑paced, structured, customer‑first environment. Consult with Card Members to understand their needs, provide tailored solutions, and reinforce membership benefits. Recommend products or benefits that deepen the customer’s engagement and loyalty. Develop key selling skills to deepen the relationship and increase loyalty to the brand. Address general and account‑specific inquiries (statement, replacement, payments, rewards, etc.) and update account information. Use tools to identify solutions and anticipate customer needs, aiming for first‑point of‑contact resolution. Meet and exceed performance goals including sales rates, quality, compliance, and productivity targets. Preferred Skills Passion for building loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem‑solving. Experience in customer service and consultative sales environments. Resilience to manage a steady stream of calls while maintaining performance and positivity. Ability to adapt communication style to varied personalities and take ownership of each call. Minimum Qualifications Bachelor’s degree or equivalent. At least 1 year of BPO experience, predominantly inbound calls. At least 1 year of CSAT/VOC/NPS experience. Recent unemployment no longer than 1 year. Full‑time, hybrid availability (onsite and remote). Minimum 25 Mbps internet and a private quiet workspace at home. Benefits Benefits support your holistic well‑being and career growth, including: Financial‑wellbeing and retirement support. Medical, dental, vision, life insurance, and disability benefits. Hybrid working model with flexibility. Paid parental leave. Access to on‑site wellness centers and confidential counseling. Career development and training opportunities. Background Check Offer of employment is conditioned upon successful background verification. How to Apply Walk‑in applications processed same day. If interested, visit our Career Center Monday‑Friday, 10 am‑6 pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig. #J-18808-Ljbffr
-
Customer Care Professional
2 weeks ago
Taguig, National Capital Region, Philippines American Express Full time $40,000 - $60,000 per yearCustomer Care Professional – US Servicing – Future Opportunities#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers#Top GBS Employers for the Philippines by the Everest GroupAt American...
-
Customer Care Professional
1 week ago
Taguig, National Capital Region, Philippines American Express Full time ₱900,000 - ₱1,200,000 per yearCustomer Care Professional - US Servicing#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers#Top GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built...
-
Customer Care Professional
1 week ago
Taguig, National Capital Region, Philippines American Express Full time ₱1,500,000 - ₱3,000,000 per yearCustomer Care Professional - US Servicing#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers#Top GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built...
-
Customer Care Professional
4 weeks ago
Taguig, Philippines American Express Full timeCustomer Care Professional - US Servicing #4th in Great Place to Work's Best Company To Work For 2025 #10th in Fortune Magazine’s 2025 World’s Most Admired Companies #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers #Top GBS Employers for the Philippines (2025) by the Everest Group At American Express, our...
-
Customer Care Professional – US Consumer Banking
3 weeks ago
Taguig, Philippines American Express International Inc. Full timeCustomer Care Professional – US Consumer Banking Add expected salary to your profile for insights Customer Care Professional – US Consumer Banking #4th in Great Place to Work's Best Company To Work For 2025 #10th in Fortune Magazine’s 2025 World’s Most Admired Companies #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National...
-
Customer Care Professional – US Consumer Banking
2 weeks ago
Taguig, Philippines American Express Full timeCustomer Care Professional – US Consumer Banking (ID: ) Key Company Awards #4th in Great Place to Work's Best Company To Work For 2025 #10th in Fortune Magazine’s 2025 World’s Most Admired Companies #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers Top GBS Employers for the Philippines (2025) by the Everest...
-
Customer Care Assistant
2 weeks ago
Taguig, National Capital Region, Philippines Polystar General Services Inc. Full time ₱150,000 - ₱250,000 per yearAbout the role Joining our dynamic team at Polystar General Services Inc., the Customer Care Assistant role is a full-time position based in Taguig City, Metro Manila. In this role, you will be the first point of contact for our valued customers, delivering exceptional customer service and providing solutions to their inquiries and concerns.What you'll be...
-
Customer Care Representative
4 weeks ago
Taguig, Philippines TORCH Solutions Full timeJoin the dynamic team as a Customer Care Representative on the dayshift. In this vital customer-facing role, you will be responsible for delivering exceptional service to our wide-ranging client base. Working in our state-of-the-art contact centre located in Taguig City, Metro Manila, you will be the first point of contact for customers, responding to...
-
Customer Care Representative
3 days ago
Taguig, Philippines TORCH Solutions Full timeJoin the dynamic team as a Customer Care Representative on the dayshift. In this vital customer-facing role, you will be responsible for delivering exceptional service to our wide-ranging client base. Working in our state-of-the-art contact centre located in Taguig City, Metro Manila, you will be the first point of contact for customers, responding to...
-
Customer Care Specialist
2 weeks ago
Taguig, National Capital Region, Philippines 5fc6c2dd-7fd4-4224-a20b-ec6ac14723b5 Full time ₱250,000 - ₱500,000 per yearAbout UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...
