Customer Care Professional – US Consumer Banking

Customer Care Professional – US Consumer Banking Add expected salary to your profile for insights Customer Care Professional – US Consumer Banking #4th in Great Place to Work's Best Company To Work For 2025 #10th in Fortune Magazine’s 2025 World’s Most Admired Companies #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers Top GBS Employers for the Philippines (2025) by the Everest Group At American Express, our culture is built on a 175‑year history of innovation, shared values, leadership behaviors and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter; your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Daily Responsibilities: Pioneering the servicing of Amex Savings Accounts that will lead the way in evolving American Express’ servicing strategy Provide extraordinary customer care via phone to Banking customers Support Customer First philosophy by ensuring professional handling of customer requests Supporting Customers with Banking transactions and funds inquiries Respond and resolve customer inquiries around rewards and redemption Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices Minimum Qualifications: At least college level Banking, Financial Services and Investment (BFSI – savings, checking, debit cards, deposit, and credit card) experience is required. Minimum 1 ½ years of Customer Service experience with a passion for building customer loyalty. At least 1 ½ years CSAT/NPS experience (with recent relative experience for the past 6 months). Exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication. Ability to work in a fast‑paced metric‑driven environment with proficient multitasking and navigation in a web‑based environment. Technical proficiency to manage chats and multiple applications at the same time. Excellent written and verbal communication skills. Employed candidates are preferred, while we are open to considering unemployed candidates; ideally maximum 6 months unemployment from the target start date. Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home). Work From Home Requirements Must have at least 25 Mbps internet connection plan / speed Must have a private & quiet area to work at home Benefits Support for financial‑well‑being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express. Excited to be part of #TeamAMEX? Walk‑in applications will be processed on the same day. If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A). #J-18808-Ljbffr