Business Transformation Project Manager

SUMMARY

This role is based in our offshore Global Business Center and plays a critical role in supporting key transformation projects led by onshore leadership in the United States. The Project Manager will be responsible for the end-to-end planning, execution, and delivery of medium to large-scale healthcare IT process optimization initiatives, ensuring alignment with strategic business goals. The ideal candidate will have experience working in onshore/offshore delivery models for a US company and demonstrate strong cross-cultural communication and collaboration skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage a portfolio of IT projects and process optimization initiatives from initiation through delivery, ensuring adherence to scope, schedule, and budget.
• Collaborate with onshore leadership and cross-functional teams to define project objectives, deliverables, and success criteria.
• Coordinate offshore project teams, aligning resources and tasks to meet project milestones.
• Facilitate regular status meetings, risk assessments, and stakeholder updates.
• Utilize project management tools such as Smartsheet, Domo, and Microsoft Teams to track progress and report metrics.
• Document and standardize optimized processes for scalability and sustainability.
• Support change management efforts to ensure adoption of new processes.
• Develop clear and engaging communications to support project milestones and change initiatives.
• Create training materials and deliver training sessions to ensure successful implementation of new processes.
• Develop and design compelling PowerPoint presentations for executive and stakeholder engagement.
• Utilize Microsoft Excel for data analysis, reporting, and project tracking.
• Ensure compliance with enterprise project management standards and methodologies.
• Support process improvement initiatives and contribute to the development of best practices.

QUALIFICATIONS

PREFERRED EDUCATION AND EXPERIENCE

• Bachelors degree in Business Administration, Information Technology, or a related field.
• 8+ years of experience managing complex, cross-functional healthcare IT projects.
• Proven experience in onshore/offshore delivery environments.
• Experience in supporting US companies providing healthcare, healthcare IT or enterprise solutions is strongly preferred.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in project management tools and Microsoft Office Suite.
• PMP certification or equivalent is preferred.
• Strong skills in developing compelling PowerPoint presentation content for diverse audiences, including senior leadership.
• Proficient in Microsoft Excel for data analysis, reporting, and project tracking,
• Ability to manage competing priorities in a time-sensitive environment
• Demonstrated ability to influence leaders, employees and teams to work toward deploying a different future state
• Proactive problem-solving skills and ability to identify yellow and red flags quickly
• Exhibit excellent oral and written communication skills.
• Detail-oriented, yet able to look at a wide array of choices and identify what truly matters.
• Strong relationship-building skills.

Language Skills

• Ability to read, analyze, and interpret complex documents and instructions. Ability to respond effectively to sensitive inquiries or complaints.
• Ability to clearly explain instructions in both written and oral media.

Mathematical Skills:

• Basic mathematical ability, including addition, subtraction, multiplication, and division. Use of MS Excel to aid in mathematical work.

Reasoning Ability:

• Ability to read instructional bulletins and/or participate in training sessions and then translate information provided into day-to-day work duties.
• Must be able to make sound decisions to support employees and consumers in a calm and timely manner.
• Must be able to interact with employees, outside agencies, external sources, and internal departments on a daily basis in a way that supports the company's mission and enhances the delivery and quality of services.