Systems and Business Process Analyst

3 weeks ago

Manila, Philippines Monee Full time

Systems and Business Process Analyst - Operations, SeaBank Monee Manila, National Capital Region, Philippines Job Description Helps in creating a full document of Standard Operating Procedures (SOPs) to be used by Operations Teams. Join the SBP Lead in working with different departments and stakeholders to create a proper process aligned with updates, enhancements, and necessary changes, and continuously check areas for improvement on established processes. Update and modify established processes and procedures as needed, when requested and approved. Copywriting and creating written content that effectively communicates a message, products, services, or ideas. Cascade updates, articles, SOPs, campaigns, enhancements, and any urgent announcements needed by the Operations Teams to know, either via email or internal communication platform. Publish the approved contents, SOPs, campaigns, announcements, and articles to the knowledge base or knowledge management system (KMS). Maintain a tracker of all SOPs created and updated. Request the needed system enhancements and reason codes needed by Operations in tagging the cases appropriately. Monitor, track, and coordinate with the Production Support Team the requests by the whole Operations. Responsibilities Helps in creating a full document of Standard Operating Procedures (SOPs) to be used by Operations Teams. Collaborate with SBP Lead and multiple departments to align processes with updates, enhancements, and required changes; continually identify improvements in established processes. Update and modify established processes and procedures as needed and with approved requests. Copywriting and creating written content that communicates messages, products, services, or ideas effectively. Cascade updates, articles, SOPs, campaigns, enhancements, and urgent announcements to Operations via email or internal platforms. Publish approved contents, SOPs, campaigns, announcements, and articles to the knowledge base or KMS. Maintain a tracker of all SOPs created and updated. Request needed system enhancements and reason codes for Operations in tagging cases. Monitor, track, and coordinate with the Production Support Team on requests from Operations. Requirements 1 - 3 years of work experience. Experience in Systems and Business Process or related positions is a plus. Preferably with experience in Onboarding/KYC. Excellent communication and collaboration skills. Solid understanding of how various business functions operate and how they interact with one another. Ability to analyze complex processes, identify problems, and propose effective solutions. Proficiency in using and evaluating various software applications, tools, and systems commonly used in the industry. Ability to manage projects, coordinate tasks, meet deadlines, and handle multiple initiatives simultaneously. Detail-oriented with a focus on accuracy in documentation, requirements gathering, and system configurations. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing #J-18808-Ljbffr

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