Coaching Coordinator

3 weeks ago

Quezon City, Philippines GUS Education Philippines Full time

Overview

As a Coaching Coordinator within the Student Experience department, the primary responsibility is to complete outreach calls to Arden students, to promote the coaching service and schedule an onboarding session for the student with a coach.

Responsibilities
  • To support students to book an onboarding session with a member of the Coaching team.
  • To send follow up communications confirming the students coaching appointment details and reschedule/cancellation information.
  • To complete follow up calls to students who do not attend their onboarding session with a coach.
  • Update student database with relevant coaching call information.
  • Respond to incoming emails from students regarding making a booking with a Coach.
Qualifications
  • Completed Bachelors Degree of any course
  • 2+ years experience in a customer service environment, ideally for phone, email, and chat platforms.
  • Exposed in a high volume and busy environment.
  • Strong interpersonal and communication skills, with the ability to build rapport with diverse student populations.
  • Proficiency in CRM systems (e.g., Salesforce) and MS Office Suite (Word, Excel, PowerPoint).
  • Detail-oriented with excellent organizational skills and the ability to manage multiple priorities.
  • Proactive and team-oriented with a collaborative mindset.
Work Arrangement
  • Onsite work
  • Work Location: Robinsons Zeta Tower, C5 Road, Ugong Norte, Quezon City. Office is near IPI Pasig and Tiendesitas. Office is accessible from Eastwood, C5 Road, Ortigas CBD, and Rizal areas.
  • Work Schedule (Monday to Friday, 4PM to 1AM PH time)
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