Junior Customer Service Specialist

2 weeks ago

Angeles, Philippines Kinguin Full time

Overview

Junior Customer Service Specialist (Philippines) at Kinguin. Join to apply for the Junior Customer Service Specialist (Philippines) role at Kinguin.

What you’ll do
  • Providing high-quality customer service, using technologies like Zendesk and Resolution Center (our in-house tool), including AI ChatBots.
  • Acknowledging and resolving customer complaints.
  • Maintaining a positive, empathetic, and professional attitude.
  • Communicating and coordinating with colleagues as necessary.
What you need to be successful
  • Good English communication skills, especially in the written word (C1 level).
  • Availability for work in shifts and during weekends (our support is available 24/7, 365 days a year).
  • Strong desire for learning new things.
  • Problem-solving aptitude.
  • Interest in gaming.
Nice to have
  • German/French/Spanish/Italian language skills.
  • Previous experience in Customer Service or related roles involving serving customers.
  • Transactional/financial verification experience.
  • Scripting or web development skills of any level.
What we offer
  • Opportunity to work with teams whose tactics and mindset contributed to awards and high satisfaction rates.
  • Additional social packages: free English lessons, discounts on games, seniority program; mental health platform and others.
  • Company bonus system paid monthly.
  • All the tools and equipment necessary to perform your duties.
  • Possibility to work fully remotely.
  • A clear career path with several directions to choose from.
  • Opportunity to learn several areas across departments, including ambassadorships with other Kinguin units (Customer Success, product management, marketing, fraud risk management, data analysis).
  • Fast-paced and changing environment with opportunities for professional development.
Recruitment process
  • English Test
  • People interview (45 minutes)
  • Interview with the Hiring Manager (30-60 minutes)
  • Decision
Location

Makati, National Capital Region, Philippines

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