Customer Service

4 weeks ago


Angeles, Philippines Remote VA Full time

Overview

Location: Remote (Must be available to work 9am - 5pm EST)

About Us:
We are a dynamic organization committed to excellence in customer service and operational efficiency. We’re looking for a dedicated Customer Service & Billing Specialist to join our team and ensure our billing processes run smoothly while providing exceptional support to our customers.

Job Summary

The Customer Service & Billing Specialist will be responsible for managing customer inquiries related to billing, processing transactions accurately, and maintaining detailed records using Salesforce and Excel. The ideal candidate is detail-oriented, highly organized, and passionate about delivering excellent customer service.

Responsibilities
  • Customer Service
    • Respond promptly and professionally to customer inquiries regarding billing issues.
    • Provide clear communication and effective solutions to resolve billing discrepancies.
  • Billing Management
    • Process billing transactions accurately and efficiently.
    • Reconcile accounts and ensure timely billing cycles.
  • Data Management & Reporting
    • Utilize Salesforce to manage customer accounts and update billing information.
    • Prepare and maintain detailed billing reports and spreadsheets using Excel.
    • Track and analyze billing data to identify trends and potential improvements.
  • Collaboration & Process Improvement
    • Work closely with cross-functional teams to streamline billing processes.
    • Provide feedback and recommendations for process enhancements to improve customer satisfaction and operational efficiency.
Qualifications
  • Proven experience in customer service and billing roles.
  • Proficiency in Salesforce and Microsoft Excel.
  • Excellent verbal and written communication skills.
  • Strong attention to detail with the ability to manage multiple tasks simultaneously.
  • Ability to work independently and as part of a collaborative team.
  • Must be available to work the scheduled hours: 9am - 5pm EST.
What We Offer
  • Permanent work from home set up
  • A supportive, growth-oriented work environment.
  • Opportunities for professional development and career advancement.
#J-18808-Ljbffr

  • Angeles, Philippines StackPh GDV Business Services Full time

    We are looking for a customer service representative. What does a Customer Service Representative do? A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely...


  • Angeles, Philippines RemoteVA Full time

    Overview Job Title: Customer Service Manager Location: Remote Job Type: Full-Time We are seeking an experienced and proactive Customer Service Manager to lead and optimize our eCommerce subscription business's customer support operations. This role requires strong leadership skills, extensive experience in customer service management, and a strategic...


  • Angeles, Philippines Clark Outsourcing Full time

    Position Title: Customer Service Officer Work Set Up: On-site Schedule: 6:00 AM to 3:00 PM PH Time Job Location: Clark Outsourcing NEPO Site - 386 Rizal Extension (Cutcut IT Park), Corner Corazon St., Angeles City, Philippines Quick Rundown: In this role, you will serve as the primary point of contact for our valued customers, providing exceptional...


  • Angeles, Philippines Lexie Staffing & Business Consulting Full time

    We’re hiring a passionate and dedicated Customer Service Representatives and grow your career with us. Work Locations: Bridgetowne (Quezon City), Makati, Sta. Mesa, Marikina, and Cubao Work Setup: On-site Schedule: Must be willing to work on shifting schedules Qualifications: At least a High School Graduate (Old Curriculum) or Senior High School...


  • Angeles, Philippines StackPh Full time

    Job Description Customer Service Representative Responsible for assisting customers with inquiries, providing accurate information, and resolving concerns through calls, chats, or emails. Must have good communication skills, patience, and a customer-focused attitude. Fresh Grads & Hs/Shs are Welcome Open for newbie? 1-Day Process Virtual Process Earn up to...


  • Angeles, Philippines InnoStack Full time

    We’re hiring Customer Service Representatives (CSRs) to join our growing team in Angeles, Pampanga! Whether you're experienced or just starting your career, we want passionate individuals who are ready to provide excellent customer support and thrive in a fast-paced environment. This role is perfect for individuals looking for stability, growth...


  • Angeles, Philippines Lunatech Full time

    Join one of the top BPO companies in the country! We're looking for Customer Service Representatives who are driven, communicative, and ready to deliver top-notch service to our clients. If you have BPO experience and are looking to grow your career — this is your chance! Qualifications: Must be a High School or Senior High School graduate At least 6...


  • Angeles, Philippines GDV-STACKph Full time

    Looking for virtual process until job offer? We got you!!! We are hiring for Customer Service Representative Sites: Pampanga Accounts: Financial / Telco - Onsite/Virtual Process - Onsite Work Set-up | Shifting Schedule - Earn 18K-27K for a month Qualifications: - HS/SHS Graduate - No BPO experience needed - Amenable to work onsite and on a shifting...


  • Angeles, Philippines Power Mac Center, Inc. Full time

    We’re Hiring – Customer Service Officer & Parts Management Analyst Company Description Power Mac Center, established in 1994, is a leading Apple Premium Reseller in the Philippines. With over 30 years of experience and 130+ retail stores nationwide, the company provides a wide range of Apple products and services including premium accessories, Apple...


  • Angeles, Philippines El navida Full time

    Location: Clark, Pampanga Start Date: September Compensation: Up to ₱27,000/month Employment Type: Full-Time | On-site Job Summary: We are looking for enthusiastic and customer-oriented individuals to join our Wave 1 CSR team. As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional service and...