Customer Service

4 weeks ago

Angeles, Philippines Remote VA Full time

Overview

Location: Remote (Must be available to work 9am - 5pm EST)

About Us:
We are a dynamic organization committed to excellence in customer service and operational efficiency. We’re looking for a dedicated Customer Service & Billing Specialist to join our team and ensure our billing processes run smoothly while providing exceptional support to our customers.

Job Summary

The Customer Service & Billing Specialist will be responsible for managing customer inquiries related to billing, processing transactions accurately, and maintaining detailed records using Salesforce and Excel. The ideal candidate is detail-oriented, highly organized, and passionate about delivering excellent customer service.

Responsibilities
  • Customer Service
    • Respond promptly and professionally to customer inquiries regarding billing issues.
    • Provide clear communication and effective solutions to resolve billing discrepancies.
  • Billing Management
    • Process billing transactions accurately and efficiently.
    • Reconcile accounts and ensure timely billing cycles.
  • Data Management & Reporting
    • Utilize Salesforce to manage customer accounts and update billing information.
    • Prepare and maintain detailed billing reports and spreadsheets using Excel.
    • Track and analyze billing data to identify trends and potential improvements.
  • Collaboration & Process Improvement
    • Work closely with cross-functional teams to streamline billing processes.
    • Provide feedback and recommendations for process enhancements to improve customer satisfaction and operational efficiency.
Qualifications
  • Proven experience in customer service and billing roles.
  • Proficiency in Salesforce and Microsoft Excel.
  • Excellent verbal and written communication skills.
  • Strong attention to detail with the ability to manage multiple tasks simultaneously.
  • Ability to work independently and as part of a collaborative team.
  • Must be available to work the scheduled hours: 9am - 5pm EST.
What We Offer
  • Permanent work from home set up
  • A supportive, growth-oriented work environment.
  • Opportunities for professional development and career advancement.
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