Sales and financial account/voice and non voice/Cebu IT Park site

4 weeks ago

Cebu City, Philippines CORPORATE VISIONS INC Full time

About the role Join Corporate Visions Inc' as a Sales and Financial Account Specialist in our Cebu City office. This full-time role will see you providing high-quality customer service through voice and non-voice channels from our state-of-the-art facility in Cebu IT Park. What you'll be doing Effectively manage and resolve customer inquiries and complaints through various communication channels including voice, email, and chat Provide financial account support and assistance to customers Identify and elevate complex issues that require further assistance or troubleshooting Maintain accurate and detailed records of all customer interactions Contribute to the continuous improvement of customer service processes and procedures Adhere to all company policies, procedures, and quality standards What we're looking for At least 1 year of customer service or call centre experience, preferably in a sales or financial services environment Strong communication and interpersonal skills with the ability to build rapport with customers Excellent problem-solving and decision-making abilitiesProficiency in Microsoft Office applications and familiarity with customer relationship management (CRM) tools A customer-centric mindset and the desire to provide exceptional service Fluency in both English and Filipino What we offer Competitive remuneration and performance-based bonuses Comprehensive health and life insurance package Opportunities for career advancement and skills development Vibrant and inclusive work culture with regular team-building activities Modern, well-equipped office facilities in the heart of Cebu IT Park About us Corporate Visions Inc' is a leading provider of outsourced customer service and business process solutions. With a strong presence in the Philippines, we partner with clients across various industries to deliver exceptional customer experiences. Our commitment to innovation, quality, and employee development has earned us a reputation as an employer of choice in the region. Apply now to join our dynamic team and take the first step towards an exciting career with Corporate Visions Inc'. #J-18808-Ljbffr

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