Customer Service Associate

5 days ago

Cebu City, Philippines J-K Network Services Full time

Company: A leading European tech group supporting millions of small businesses with digital tools such as hosting, website creation, and online marketing. Operating across multiple countries, it focuses on simplifying online growth through scalable and sustainable solutions.

Position: Customer Service Associate (Voice & Non-voice account)
Company Industry: IT Company
Office Address: Cebu IT Park
Work Schedule: Monday - Friday (Shifting Day, Mid & Night)
Salary: Php20,000-Php22,000
Work Set Up: Work on Site (Possible Can be a Hybrid Set-up)

BENEFITS:
Government Mandated Benefits
Sick Leave
Vacation Leave
HMO
*Other Benefits will be discuss during interview

Job Requirements:
Open for undergraduate /high school graduate.
With at least 6 months experience in customer service in a BPO set up.
Amendable to work onsite in Cebu IT Park.
Amendable to work as soon as possible.

Job Descriptions:
Respond to customer inquiries via phone, email, chat, or in-person
Resolve customer complaints, issues, or concerns in a timely and professional manner
Provide accurate product, service, or account information
Maintain customer records and update databases as needed
Escalate complex issues to senior staff or relevant departments

Recruitment Process:
Initial Interview (online)
Final Interview (face to face)
Job Offer

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