Business Analyst

At Acquire Intelligence , our mission is to help businesses work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career — Join us today and be part of a team where your work makes an impact WHY JOIN THE A-TEAM? Come for a career, stay for the fun Dayshift HMO coverage for you and your family Sick Leave credits are convertible to cash Paid Birthday Leave Competitive Incentives for Employee Referral Program (ERP). Yearly Kick-Off Parties with major giveaways (like the car in 2023) Get recognized through our ‘Value Awards’ Grow your career – yes, we love to promote internally Do meaningful work and collaborate with the best 2,700+ leadership training courses A Glimpse into Your New Role The Business and Systems Analyst plays a pivotal role in supporting strategic and operational initiatives across all departments. This role bridges operational needs with technology solutions, driving process improvements, systems optimisation, and project delivery. The analyst collaborates with stakeholders from Finance, Operations, Sales, Customer Service, and IT to enhance decision-making through data-driven insights. Key Responsibilities Strategic Analysis & Reporting Conduct deep-dive analysis on service fee structures, delivery costs, and profitability by client and location. Develop and maintain dashboards using Power BI and ERP/CRM data to support operational visibility and planning. Monitor project progress, risks, and outcomes, ensuring alignment with business goals. Systems Integration & Optimisation Collaborate with IT and external vendors to integrate data sources into a unified data lake. Support implementation of automated reporting tools to replace manual spreadsheet analysis. Analyse existing workflows and systems to identify inefficiencies and recommend improvements. Process Improvement Analyse warehouse operations and delivery route optimisation to identify cost-saving opportunities. Recommend system enhancements and process changes to improve efficiency and reduce operational waste. Develop business cases, process maps, and user stories to support change initiatives. Stakeholder Engagement Partner with department leads to identify business needs and translate them into actionable project requirements. Facilitate workshops and interviews to gather and document functional and technical requirements. Liaise with operations managers, drivers, and warehouse staff to gather insights and validate data assumptions. Present findings and recommendations to senior management. Training & Change Management Provide onboarding and ongoing training to staff on systems like Business Central, Concur, Power BI, etc. Create user guides and training materials tailored to different roles. Support system adoption and process changes through documentation and coaching. Reporting & Analysis Use tools like Power BI to generate insights and reports. Support departments with data analysis and dashboard creation. Key Systems Used Microsoft Dynamics 365 Business Central Microsoft Sales Professional Concur Expenses Power BI Anvaigo Delivery GPS and dashcam systems SharePoint. What You’ll Bring Required 3+ years experience in business analysis or systems support roles. Strong understanding of ERP and CRM platforms, especially Microsoft Business Central and Dynamics CRM. Experience with Power Platform tools (Power BI, Power Automate, Power Apps). Excellent communication and stakeholder engagement skills. Proven ability to manage multiple projects and priorities. Strong analytical and problem-solving capabilities. Preferred CBAP or PMI-PBA certification. Experience in oil & gas, logistics, or industrial distribution. Familiarity with BPO environments and offshore collaboration tools. Experience in logistics, manufacturing, or compliance frameworks. Microsoft certifications (e.g., Dynamics 365, Power Platform). WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever – Smart questions spark smart solutions Entrepreneurial Energy – Think like an owner. Solve like a founder Fast with Intent – We move fast and deliver real results Laugh and Learn – We don’t take ourselves too seriously, just our results What are you waiting for? Join the A-Team and experience the A-Life #J-18808-Ljbffr