Service Desk Team Leader

3 weeks ago

Manila, Philippines Unisys Full time

Service Desk Team Leader Unisys Manila, National Capital Region, Philippines Responsibilities Troubleshoot and resolve complex technical issues, including the maintenance of hardware and software, client propriety systems, COTS and Unisys applications, voice communications and voicemail systems, network connectivity, printing, and remote access to desktop equipment. Identify root causes of problems, take responsibility for timely solutions, and elevate unusual or complex issues to higher support levels. Communicate problem, resolution, and root cause information to users—both technical and non-technical—to prevent recurrence. Support Level‑1 and Level‑2 support agents with day‑to‑day incident, request, and query resolution. Apply problem‑solving and analytical skills to effectively resolve challenging incidents. Qualifications Diploma or GED required. Typically 3–4 years of experience in a related area of responsibility. ITIL certification required. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries IT Services and IT Consulting Equal Opportunity Employer Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, color, disability, gender, gender identity, sexual orientation, national origin, and other protected categories. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review this opportunity, or require assistance to submit an application, please contact our Global Recruiting organization at or toll free 888‑560‑1782. #J-18808-Ljbffr

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