Senior Technical Writer

4 days ago


Angeles, Philippines TaskUs Full time

Overview

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO). We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Responsibilities
  • Senior Technical Writer: Think of yourself as an Architect for TaskUs clients, helping to plan and lay the foundation for awesome customer experiences. Build great processes and internal documentation to power some of the world’s most disruptive companies. Your role includes mapping requirements, planning solutions, and successfully executing strategies. You will collaborate with teams to deliver documentation that provides solutions in clear, simple language and balance customer needs against operational targets.
  • Scope and create documentation both individually and by collaborating with teams
  • Write clear documentation about how to perform technical and other tasks
  • Edit, clarify, and proofread documents written by others
  • Write and test published documents to ensure search ability and effectiveness
  • Manage multiple, competing priorities in a constantly changing environment
  • Plan, research, and write documentation for projects of moderate to high complexity and scope
  • Manage cross-functional stakeholder relationships to fully understand processes, draft and review documentation, and approve final copy
  • Identify audiences for content and anticipate the questions, problems, and needs that the content should address
  • Develop innovative solutions to resolve complex tasks. Work on solutions that improve processes and practices, including maintenance processes and tools
  • You will create operating guidelines, knowledge bases, customer support agent content, and “frequently asked questions” pages to help customer support staff, consumers, and other users within a company or an industry. You will collaborate with SMEs, product designers, and other internal experts, in addition to conducting independent research

Must haves:

  • BA/BS with strong academic record - English, Journalism, Communications or equivalent writing degree preferred
  • 5+ years of online editing, content creation, and/or content strategy experience
  • 5+ years working in a technical field
  • 5+ Years managing small project teams to develop, execute and complete assignments
  • Experience evaluating team performance, including quarterly reviews and assessments
  • Demonstrated aptitude for quickly learning and understanding new technologies
  • Strong command of the English language: an eye for detail, meticulous grammar, and proofreading skills
  • Excellent business acumen, written and oral communication, and interpersonal skills
  • Keen technical curiosity, with outstanding research and problem-solving skills
  • Ability to break down complex technical subjects and present them in an approachable way for different audiences - including translating technical jargon into plain language
  • Strong drive to succeed and hunger for interesting challenges
  • Commitment to following and improving team processes and style guidelines
  • The ability to self-manage your day-to-day tasks with minimal guidance
  • Strong project management skills; able to hit deadlines for multiple projects at a time
  • Experience working in a fast-paced startup environment; thrives in ambiguity
  • Ability to adapt quickly and create solutions independently and collaboratively
Nice to haves:
  • Familiarity with web technologies and web-based content management tools
  • Programming skills in any language
  • An eye for visuals and graphic design, and familiarity with image editing tools
  • Experience with other methods of presenting learning content, such as recorded video tutorials, live video streams, or instructor-led training
  • Experience writing content for a technology company
  • Passion for creating pleasant user experiences
  • Experience working cross-functionally with UX, Product Management, Sales, and Marketing partners
  • Ability to make content strategy decisions based on credible metrics and communicate according to well-reasoned analysis

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL

#J-18808-Ljbffr
  • Technical Writer

    6 hours ago


    Angeles, Philippines Reivernet SEA Full time

    Reivernet has over 20 years’ experience focusing on managing complex networks. We currently support over 900 hotels across 35 countries and are proud to be endorsed by the five major global hotel brands. Our customer base reflects our focus to truly align to the brands, not the supply chains or ownership clusters. We are subject matter experts in being...


  • Angeles, Philippines Planate Management Group Full time

    Overview Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities engineering services worldwide. Planate is a small business provider of...


  • Angeles City, Central Luzon, Philippines Fadv Full time

    As a Technical Writer, you will be responsible for creating and maintaining a variety of documentation, including Standard Operating Procedures, training materials, and user manuals, ensuring that all content is tailored to meet the needs of both technical and non-technical audiences. You will collaborate closely with cross-functional teams to gather product...

  • Content Writer

    2 weeks ago


    Angeles, Philippines Digital Planners Corporation Full time

    Share Job Description Senior Recruitment Officer Digital Planners Corporation Responsibilities Write, edit, and proofread SEO-friendly content for blogs, articles, product descriptions, landing pages, and other digital assets. Conduct thorough keyword research to identify relevant and trending keywords for content creation. Optimize content for search...

  • BPO RFP Writer

    2 weeks ago


    Angeles, Philippines MCI Full time

    Overview Location: Angeles City, PH • Employment type: Full-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you a...

  • BPO RFP Writer

    2 weeks ago


    Angeles, Philippines MCI Full time

    Overview Location: Angeles City, PH Job Type: Full-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we are a trusted partner in the industry. We are looking for a BPO RFP Writer to join our...

  • BPO RFP Writer

    3 weeks ago


    Angeles City, Central Luzon, Philippines MCI Full time

    OverviewLocation: Angeles City, PH • Employment type: Full-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Are you a...

  • BPO RFP Writer

    3 weeks ago


    Angeles, Philippines MCI Full time

    JOB TYPE Full-Time POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a BPO RFP Writer to join our...


  • Angeles, Philippines TP Full time

    Clark | Training Supervisor (Technical Account) Company Description TP is a global digital business services company known for its advanced, digitally-powered solutions. With a significant scale and local presence, we are dedicated to creating a positive impact on communities, clients, and the environment. We help the world’s leading brands streamline...

  • Technical Support

    2 weeks ago


    Angeles P, Philippines Australian Outsource Desk Inc. Full time ₱250,000 - ₱500,000 per year

    Qualifications:1-2 years of experience as a TSR in a BPO or call center environment.Strong troubleshooting and problem-solving skills in water/plumbing servicesExcellent communication skills in English (both verbal and written).Experience with ticketing systems, CRM tools, and remote troubleshooting software.Ability to handle complex situations and provide a...