System and Process Improvement Specialist
7 days ago
The System and Process Improvement Specialist plays a key role in ensuring efficient, effective, and optimized business processes across the organization. This position focuses on implementing new workflows, improving existing ones, and identifying opportunities for better service delivery and cost efficiency. You’ll also support system enhancements, manage user access, and lead improvement initiatives that drive operational excellence. Design, document, and deploy standard processes in coordination with Service Quality and Operations teams. Monitor KPIs, identify performance gaps, and implement corrective actions. Ensure all processes are properly documented, communicated, and followed across departments. Lead or support customer implementation projects, including planning, progress tracking, and reporting. Coordinate and conduct system testing (UAT), manage user access, and monitor service-related mailboxes. Collaborate with stakeholders to identify and execute process improvement initiatives. Perform data analysis to detect trends, inefficiencies, and opportunities for improvement. Conduct root cause analysis and recommend solutions to enhance service delivery and internal controls. Develop and deliver training materials to promote process adherence and knowledge sharing. Support business system enhancements and provide first-line assistance for user queries. Participate in compliance and audit activities, including annual control self-assessments. Requirements Bachelor’s degree in Business Administration, Finance, Accounting, Logistics, or a related field. 3–5 years of experience in process improvement, logistics, or shared services. Strong understanding of logistics operations, service quality, and system workflows. Lean Six Sigma certification or training (Yellow Belt preferred). Excellent analytical, problem-solving, and communication skills. Proficient in Microsoft Office and comfortable with digital tools and enterprise systems. Strong organizational skills with the ability to manage multiple priorities. Experience in project or change management is an advantage. Detail-oriented, adaptable, and able to work effectively in a multicultural environment. Key Result Areas Maintain timely KPI monitoring and reporting for all processes. Ensure continuous process improvement and proper documentation. Lead or support cross-functional improvement initiatives annually. Support system enhancements and ensure user requirements are met. Drive innovation through analytics, process redesign, and proactive problem-solving. #J-18808-Ljbffr
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System and Process Improvement Specialist
2 weeks ago
Pasig City, Philippines WHR Global Consulting Full timePOSITION TITLE: System and Process Improvement Specialist WORK LOCATION: Pasig (Hybrid) SALARY RANGE: Php 45,000 – Php 55,000 EMPLOYMENT STATUS: Full-time ABOUT THE ROLE: The System and Process Improvement Specialist plays a key role in ensuring efficient, effective, and optimized business processes across the organization. This position focuses on...
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System and Process Improvement Specialist
7 days ago
Pasig City, Philippines WHR Global Consulting Full timePOSITION TITLE: System and Process Improvement Specialist WORK LOCATION: Pasig (Onsite) SALARY RANGE: Php 45,000 – Php 55,000 EMPLOYMENT STATUS: Full-time ABOUT THE ROLE: The System and Process Improvement Specialist plays a key role in ensuring efficient, effective, and optimized business processes across the organization. This position focuses on...
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System and Process Improvement Specialist
4 weeks ago
Pasig City, Philippines WHR Global Consulting Full timeJob Description Position Title: Specialist, Service Quality Job Grade: 13 Department: Service Quality Business Unit: GBS Manila Division: Logistics Location: Manila Job Purpose The Service Quality Specialist is responsible for ensuring the efficient, effective, and optimal use of processes, applications, and communication channels to deliver service...
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Process Improvement Specialist
2 weeks ago
Pasig, Philippines MicroSourcing Full timeProcess Improvement Specialist at MicroSourcing Position Details Location: Ortigas, Pasig. Work setup & shift: Work From Home | Night Shift. Benefits Competitive Rewards: above-market compensation, healthcare coverage on day one, paid time‑off with cash conversion, group life insurance, and performance bonuses. A Collaborative Spirit: inclusive work...
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Process Improvement Specialist
3 weeks ago
Pasig, Philippines Jollibee Group Full timeOverview The Process Improvement Specialist is responsible for providing strategic support to the Restaurant Systems (RS) Manager in the integration and formulation of processes that will deliver effective systems in restaurant operations management. The role shall also support the RS Manager in ensuring the effectiveness of implemented systems through...
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Process Improvement Specialist
3 weeks ago
Pasig, Philippines Jollibee Group of Companies Full timeSelect how often (in days) to receive an alert: The Process Improvement Specialist is responsible for providing strategic support to the Restaurant Systems (RS) Manager in the integration and formulation of processes that will deliver effective systems in restaurant operations management. The role shall also support the RS Manager in ensuring the...
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Process Improvement Officer
3 weeks ago
Pasig, Philippines Jollibee Group of Companies Full timeOverview The Process Improvement Officer is responsible for providing strategic support to the Restaurant Systems Manager in the integration and formulation of processes that will deliver effective systems in restaurant operations management. The role shall also support the RS Manager in ensuring the effectiveness of implemented systems through proper...
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Process Improvement Officer
3 days ago
Pasig, Philippines Jollibee Group Full timeSelect how often (in days) to receive an alert: The Process Improvement Officer is responsible for providing strategic support to the Restaurant Systems Manager in the integration and formulation of processes that will deliver effective systems in restaurant operations management. The role shall also support the RS Manager in ensuring the effectiveness of...
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Process Improvement Manager
6 days ago
Pasig, National Capital Region, Philippines Jollibee Full time ₱1,200,000 - ₱2,400,000 per yearThe Process Improvement Manager for MultiBrand is responsible for integrating the different restaurant systems of the JFC brands. This involves developing, implementing, and continuously improving the Restaurant Operating Systems operating in a multi-brand store. The role will also be involved in restaurant engineering (equipment and store layout) through...
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Process Improvement Officer
2 weeks ago
Pasig, National Capital Region, Philippines Jollibee Group Full time ₱1,200,000 - ₱2,400,000 per yearThe Process Improvement Officer for Environmental Compliance is responsible to create topnotch, easily replicable management systems that will optimize resources and as a result, enable the store management team to lead in consistent delivery of gold standard guest experience, particularly in FSC, Cleanliness and Sanitation (C&S) systems, and Environmental...
