System and Process Improvement Specialist
3 days ago
POSITION TITLE: System and Process Improvement Specialist
WORK LOCATION: Pasig (Onsite)
SALARY RANGE: Php 45,000 – Php 55,000
EMPLOYMENT STATUS: Full-time
ABOUT THE ROLE:
The System and Process Improvement Specialist plays a key role in ensuring efficient, effective, and optimized business processes across the organization. This position focuses on implementing new workflows, improving existing ones, and identifying opportunities for better service delivery and cost efficiency. You’ll also support system enhancements, manage user access, and lead improvement initiatives that drive operational excellence.
KEY RESPONSIBILITIES:
• Design, document, and deploy standard processes in coordination with Service Quality and Operations teams.
• Monitor KPIs, identify performance gaps, and implement corrective actions.
• Ensure all processes are properly documented, communicated, and followed across departments.
• Lead or support customer implementation projects, including planning, progress tracking, and reporting.
• Coordinate and conduct system testing (UAT), manage user access, and monitor service-related mailboxes.
• Collaborate with stakeholders to identify and execute process improvement initiatives.
• Perform data analysis to detect trends, inefficiencies, and opportunities for improvement.
• Conduct root cause analysis and recommend solutions to enhance service delivery and internal controls.
• Develop and deliver training materials to promote process adherence and knowledge sharing.
• Support business system enhancements and provide first-line assistance for user queries.
• Participate in compliance and audit activities, including annual control self-assessments.
QUALIFICATIONS:
• Bachelor’s degree in Business Administration, Finance, Accounting, Logistics, or a related field.
• 3–5 years of experience in process improvement, logistics, or shared services.
• Strong understanding of logistics operations, service quality, and system workflows.
• Lean Six Sigma certification or training (Yellow Belt preferred).
• Excellent analytical, problem-solving, and communication skills.
• Proficient in Microsoft Office and comfortable with digital tools and enterprise systems.
• Strong organizational skills with the ability to manage multiple priorities.
• Experience in project or change management is an advantage.
• Detail-oriented, adaptable, and able to work effectively in a multicultural environment.
KEY RESULT AREAS:
• Maintain timely KPI monitoring and reporting for all processes.
• Ensure continuous process improvement and proper documentation.
• Lead or support cross-functional improvement initiatives annually.
• Support system enhancements and ensure user requirements are met.
• Drive innovation through analytics, process redesign, and proactive problem-solving.
-
Process Improvement Senior Specialist
6 days ago
Pasig, National Capital Region, Philippines Converge ICT Solutions, Inc. Full timeRole OverviewThe Process Improvement Senior Specialist identifies, analyzes, and improves process inefficiencies across the organization and its partners. The role executes process improvement initiatives, develops solutions, and tracks effectiveness through defined performance metrics. Regular documentation review and audits ensure accuracy, quality, and...
-
Biñan City A, Philippines BATANGAS AGRIBUSINESS CENTER, INC. Full timeBusiness Process and System ManagementResponsible for developing, maintaining, and managing documentation that support ERP implementation and ongoing business operations. The role ensures accuracy, clarity and alignment with organizational standards and business requirements.The specialist collaborates with project teams and functional leads to documents...
-
HR Process Improvement Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Onward Worldwide Management & Consultancy Full timeWe are looking for an HR Process Improvement Specialist to join our team and lead the charge in optimizing our human resources processes. This role is crucial in ensuring that our HR operations are efficient, effective, and aligned with our organizational goals. The ideal candidate will have a strong background in HR, process improvement methodologies, and...
-
Pasig, Philippines WHR Global Consulting Full timeJob Purpose This position ensures efficient, effective and optimal use of processes, applications, and communication to ensure service excellence within the company. The role will work closely with the functional teams and will focus on process improvement activity, in particular for implementation of new processes as well as analyzing current processes to...
-
Process Improvement Officer
2 weeks ago
Pasig, National Capital Region, Philippines Jollibee Group Full timeTitle: Process Improvement OfficerTheProcess Improvement Officeris responsible for the development of products, process innovations, strategic projects, and research and development activities consistent with business objectives. This includes, but is not limited to, product launches, cost optimization initiatives, continuous quality improvement, and...
-
Pasig, Philippines WHR Global Consulting Full timeLocation: Pasig Set-up: Hybrid QUALIFICATIONS - Bachelor’s Degree in Logistics, English, Business mgmt. or related discipline - 3-5 years’ experience in international logistics environment. - Experience in Process Improvement and/or other field relevant to logistics is an advantage. - Broad and solid understanding of logistics operational activities...
-
Process Improvement Manager
2 weeks ago
Makati City, National Capital Region, Philippines HRTX Full timeThe Process Improvement Manager is responsible for assessing the adequacy and effectiveness of the company's internal controls, business processes, and compliance procedures. The role focuses on identifying operational risks, control gaps, and inefficiencies, and recommending actionable improvements to strengthen compliance, enhance workflow efficiency, and...
-
Process Improvement Manager
2 weeks ago
Makati City, National Capital Region, Philippines HRTX Full timeThe Process Improvement Manager is responsible for assessing the adequacy and effectiveness of the company's internal controls, business processes, and compliance procedures. The role focuses on identifying operational risks, control gaps, and inefficiencies, and recommending actionable improvements to strengthen compliance, enhance workflow efficiency, and...
-
Process Improvement Manager
7 days ago
Makati City, National Capital Region, Philippines HRTX Full timeKey ResponsibilitiesReview and assess company policies, procedures, and workflows to ensure effectiveness and compliance with regulatory requirements.Identify gaps, weaknesses, risks, and inefficiencies in internal controls and operational processes.Recommend, document, and help implement improvements to strengthen internal controls and enhance operational...
-
Process Improvement Manager
1 week ago
Makati City, National Capital Region, Philippines HRTX Full timeWork Schedule: Monday to Friday (8:00 AM - 5:00 PM)Location: MakatiIndustry: DistributionJob Summary:Evaluates the effectiveness and sufficiency of internal controls, identifying any weaknesses or gaps. Provides recommendations and documents enhancements to improve existing processes and control systems.Key Responsibilities:Reviews and evaluates the adequacy...
