Market Research Fieldwork Manager

Overview

Location : Makati, Philippines

Department : Project Management

Reporting to: Research Director

Join RONIN, part of the Rippleffect Group , a partnership of highly-connected digital brands, with an international presence and curiosity at its core. RONIN goes beyond traditional data collection, finding hard-to-reach respondents and helping clients make informed decisions from global research. A global, market-leading research organisation of over 30 years, with award-winning, multichannel data collection methods, and recognised leader in B2B, Healthcare and hard-to-reach survey research. We are pioneers in online, CATI and digital recruitment, conducting complex multi-country studies in more than 50 languages across the world.

About Us

RONIN International are a market-leading research organisation whose comprehensive range of services help organisations fully understand the thoughts and behaviours of their customers. We have an excellent track record in delivering thorough and insightful results to even the most challenging briefs. Offering both qualitative and quantitative market research worldwide, we are proud to be the research partner of many leading global brands.

Our clients are the largest firms in the Technology and Healthcare sectors, including IBM, Microsoft and Sanofi, plus market research agencies and consulting firms such as Kantar, GfK and Ipsos, who use our Global Data Collection Centre for consistent, high quality data.

RONIN International and its international subsidiaries are part of the independently owned Rippleffect Group, alongside our sister companies: Reading Room, a user-led, data-centric consultancy helping clients realise their digital ambitions, from deep dive and digital strategy, through to design, technology and communications; and Fat Media, experts in digital marketing & websites for growth focused businesses.

Market Research Fieldwork Managers at RONIN International are hands-on, versatile individuals who operate as the single point of contact between our clients’ multimarket research projects and RONIN’s operational teams and partners. Our Market Research Fieldwork Managers ensure that our projects exceed clients’ expectations and result in fruitful and ongoing partnerships. Our approach is based on having resourceful, independent, and proactive team members, who can quickly grasp company processes and gain a strong understanding of the market research industry. Market research can be a fast-paced environment that goes from large scale straightforward studies to highly specialised boutique projects; interpersonal & organisational skills are essential to adapt to daily challenges.

Core duties :

• Understanding costing sheets and specifications
• Attending kick-off meetings with clients / internal teams
• Developing / reviewing screeners, discussion guides, and questionnaires
• Reviewing and testing programmed questionnaires for best practice data collection, working with internal scripting, translation, testing and data processing departments
• Conducting briefings with internal fieldwork teams and external vendors
• Managing the recruitment process
• Tracking project profitability
• Overseeing change control and scope creep management
• Confident and timely client management
• Effective reporting on project progress
• Recognising potential barriers and challenges, before or during projects, and offering solutions
• Meeting all applicable market research quality standards and regulations
• Accurate administration support to wind down projects and capture learning

Successful candidates must have all of the following skills, unless noted otherwise:

• 2+ years’ experience in project management
• Flexible, organised approach with strong multitasking, time management and prioritisation
• Strong team player with excellent communication and interpersonal skills, and the aptitude to learn how to effectively manage clients
• Tenacious personality with an eye for detail and ability to problem solve using own initiative
• Competent user of Microsoft Office including Excel
• Understanding of data collection management
• Knowledge of other languages and cultures advantageous
• Previous CATI experience advantageous

This is primarily an office-based role, and our office is in Makati, Philippines.

If you are looking for a new challenge with opportunity for growth and impact with a growing team and business, get in touch with us right away - apply with your CV & a short cover note highlighting why you are interested in this role and joining Ronin.

Please submit your application through our careers site so that it is uploaded onto our recruitment system. We have tried to simplify the application process as much as possible, and won’t ask you to complete a lengthy application form – you can apply with your CV or LinkedIn profile - but if you don’t apply through our careers site, unfortunately we cannot always guarantee your application will be reviewed, or that you will receive a response, particularly if we receive strong interest in the role.

Given the nature of the business and our clients’ requirements, any job offers issued will be conditional upon the return of a satisfactory basic DBS check and employment references.

RONIN International is committed to encouraging equality, diversity and inclusion among our workforce and everyone we work with, and eliminating unlawful discrimination. We base all our employment decisions on merit, job requirements and business needs. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

Find out more about us: Ronin.com