Director of Operations – Service Delivery
2 weeks ago
Overview Nimbyx Taguig, National Capital Region, Philippines Join to apply for the Director of Operations – Service Delivery role at Nimbyx Nimbyx and EviSmart™ are reimagining the future of digital dentistry. Through advanced AI-powered workflow automation and CAD design outsourcing, we empower dental labs and clinicians in more than 26 countries to deliver smarter, faster, and better care. We’re now seeking a results-driven Director of Operations – Service Delivery to lead our large-scale design production teams. You’ll oversee hundreds of designers and managers, ensuring exceptional throughput, turnaround time, and quality in a fast-paced, SLA-driven environment. What You’ll Do Operational Leadership Oversee a production team of 350+ CAD designers across multiple shifts and 10+ frontline managers. Drive operational performance through strict adherence to SLAs, throughput targets, and turnaround time (TAT). Ensure top-tier quality control while minimizing rework percentage and production delays. Lead daily operations reviews using real-time dashboards and data-driven KPIs. Implement best practices in workflow optimization, workforce planning, and cross-shift coordination. Process Optimization & Continuous Improvement Build and scale operational playbooks for consistency and performance excellence. Champion Lean, Six Sigma, and automation initiatives to improve efficiency and reduce waste. Partner with Engineering and Product teams to enhance production tools and automate key processes. Establish a culture of accountability, ownership, and continuous learning. Team Management & Development Mentor and empower managers to lead high-performing teams with clear expectations and measurable goals. Drive alignment and collaboration across operations, quality, and support departments. Maintain a hands-on leadership approach — engaged, visible, and actively solving problems on the floor. What We’re Looking For Proven experience leading large-scale production or service delivery teams (200+ FTE) with measurable improvements in TAT, rework, and output per FTE . Strong background in operations, manufacturing, or service delivery management in a high-volume, data-driven environment. Hands-on expertise with Lean/Six Sigma methodologies and process automation. Proficiency in operational analytics, KPI dashboards, and performance reporting. Strategic yet execution-focused leader who thrives in a flat, fast-moving culture . Exceptional communication, coaching, and change management skills. Resilient and results-oriented mindset — balances data with empathy and action. Why Join Us? High Impact: Lead operations that directly power the global dental design ecosystem. Culture of Excellence: Join a company that values accountability, innovation, and craftsmanship. Career Growth: Drive large-scale transformation and help shape the future of service delivery in health tech. Perks That Matter: Competitive salary, performance bonuses, comprehensive health insurance, and generous PTO. Ready to build and lead world-class operations? If you’re a hands-on leader who thrives on data, discipline, and continuous improvement, we’d love to hear from you. Apply now and own the future of Service Delivery at Nimbyx / EviSmart™. Seniority level Director Employment type Full-time Job function Management and Manufacturing Industries: Technology, Information and Media Referrals increase your chances of interviewing at Nimbyx by 2x Get notified about new Director of Operations jobs in Taguig, National Capital Region, Philippines . #J-18808-Ljbffr
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Director of Operations Service Delivery
2 weeks ago
Taguig, National Capital Region, Philippines Evismart Full time ₱1,500,000 - ₱2,500,000 per yearDirector of Service Delivery (Ops)Job DescriptionRun 350+ CAD designers across 10+ managers in SLA‑driven production.Drive throughput, turnaround time, and quality; minimize rework%.Scale playbooks, automation, and continuous improvement across shifts.Must Bring (Skills & Proof Points)Led 200+ FTE operations with measurable improvements (TAT, rework,...
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Taguig, National Capital Region, Philippines Delivery Hero Full time ₱1,200,000 - ₱2,400,000 per yearCompany Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
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Director of Operations Service Delivery
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Taguig, National Capital Region, Philippines Evismart Full time ₱1,500,000 - ₱2,500,000 per yearOwn the Future of Dental Automation and join us as our Director of GTMNimbyx is transforming healthcare with AI, and we need a commercial leader to match our ambition. We're looking for a disciplined operator who is ready to move beyond traditional marketing and architect a scalable Go-to-Market machine that defines our leadership in AI-Powered Dental...
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Associate, AP Service Delivery
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Taguig, National Capital Region, Philippines Delivery Hero Full time ₱900,000 - ₱1,200,000 per yearCompany Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
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Associate, Order to Cash Service Delivery
7 days ago
Taguig, National Capital Region, Philippines Delivery Hero Full time ₱900,000 - ₱1,200,000 per yearCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
