Director of Operations Service Delivery

2 days ago

Taguig, National Capital Region, Philippines Evismart Full time ₱1,500,000 - ₱2,500,000 per year
Director of Service Delivery (Ops)
Job Description
  • Run 350+ CAD designers across 10+ managers in SLA‑driven production.
  • Drive throughput, turnaround time, and quality; minimize rework%.
  • Scale playbooks, automation, and continuous improvement across shifts.
Must Bring (Skills & Proof Points)
  • Led 200+ FTE operations with measurable improvements (TAT, rework, cases/FTE).
  • Hands‑on with Lean/Six Sigma and automation on a live production floor.
  • Loves data dashboards; enforces accountability without bureaucracy.
  • Thrives in a flat, sleeves‑up culture — not a 'manager of managers.'

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