Customer Experience Specialist

Overview Key duties involve all aspects of ensuring customer satisfaction and service excellence: Delivering outstanding customer support by understanding and addressing customer needs. Responding to inquiries with comprehensive and precise information to assist users. Conducting in-person and online product demonstrations, as well as hosting webinars. Maintaining and updating help documentation and other internal resources. Executing various administrative tasks as directed by management. Why Join Us Benefit from hands-on experience and mentoring in your role. Seize opportunities for personal growth and leadership development. Thrive in an environment that encourages entrepreneurial thinking. Enjoy competitive compensation and a workplace with high employee satisfaction and retention. Minimum Qualifications Candidates must possess a bachelor’s degree in any field and be adept at navigating various software and digital platforms, with a knack for picking up new technologies swiftly. They should have a proven ability to solve problems, excellent communication skills in English (both written and spoken), and a history of working directly with customers in roles such as customer service or sales. The ideal applicant will demonstrate strong interpersonal abilities, a customer-centric approach, assertiveness, confidence, and the capacity to work collaboratively within a team to achieve shared goals. Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process. About LeapFroggr Inc. LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology." Our company culture revolves around excellence, family and community, cooperation and sharing. The job responsibilities include everything related to customer service and happiness. Provide superior customer service by understanding customers’ needs. Answer queries and provide complete and accurate information to help users perform tasks. Meeting with clients face to face to do product demos. Handling of online product demos to demonstrate the app and holding webinars. Updating of internal help articles and documentation. Perform other administrative tasks that may be assigned by management. Why Join Us? Experience on-the-job skill development and mentoring program. Learn from our in-house and external trainings. Grow and challenge yourself to join our leadership development program. Work in a Company that values an entrepreneurial mindset on the job. Feel secure in our above industry compensation package. Join an organization that has a high retention rate, where people love where they work. Customer Success Officer The job responsibilities include everything related to customer service and happiness. Provide superior customer service by understanding customers’ needs. Answer queries and provide complete and accurate information to help users perform tasks. Meeting with clients face to face to do product demos. Handling of online product demos to demonstrate the app and holding webinars. Updating of internal help articles and documentation. Perform other administrative tasks that may be assigned by management. Why Join Us? Experience on-the-job skill development and mentoring program. Learn from our in-house and external trainings. Grow and challenge yourself to join our leadership development program. Work in a Company that values an entrepreneurial mindset on the job. Feel secure in our above industry compensation package. Join an organization that has a high retention rate, where people love where they work. LeapFroggr Inc. Manila, Philippines Remote #J-18808-Ljbffr