Operations Manager

4 weeks ago

Cebu City, Philippines Tahche Outsourcing Services Inc Full time

Overview We are seeking an experienced and dynamic Billing Operations Manager to lead operations for a U.S.-based healthcare account specializing in imaging services. This role will oversee the Healthcare Billing team and ensure operational accuracy, compliance, and exceptional service delivery, while driving efficiency and performance in a fast-paced, high-volume environment. The ideal candidate is not only skilled in healthcare billing and operations management but also brings strong analytical capabilities, process orientation, and a performance-driven, entrepreneurial mindset. This is a full-time job , in a US time zone setting , and in a work-from-office set-up. If you have the right skill set, this may be your opportunity to enter this fast-growing organization. DUTIES AND RESPONSIBILITIES Lead and manage daily operations across the Healthcare Billing sub-departments. Ensure Billing KPIs/SLAs are consistently met. Oversee Team Leaders and frontline staff, promoting a healthy working environment with accountability, integrity, and high performance. Partner with U.S.-based client stakeholders to deliver performance updates, resolve issues, and align with the client’s processes and operational requirements. Conduct deep-dive analyses of operational performance and workforce trends; develop actionable recommendations to optimize results. Enforce compliance to HIPAA, Data Privacy, Fraud, and other U.S. healthcare regulations. Drive workforce planning, scheduling, and employee engagement strategies to strengthen retention, improve efficiency and productivity. Foster a culture of motivation, conflict management, and continuous process improvement. QUALIFICATIONS 8–10 years of BPO leadership experience, with at least 5 years in healthcare account management. Strong background in healthcare billing and patient support. Six Sigma Green Belt or Yellow Belt certification preferred. Advanced proficiency in Excel and data analytics for reporting, trend analysis, and operational insights. Proven success in process improvement, conflict resolution, and workforce optimization. Demonstrated experience managing multifunctional teams/departments in fast-paced and high-volume environments. Prior success as a Director of Operations, Senior Operations Manager, or equivalent role. Strong understanding of U.S. healthcare standards, such as CMS and HIPAA guidelines. Entrepreneurial mindset with strong motivational and performance-driven leadership style is an advantage. Excellent articulation, client relationship management, and communication skills. Financial acumen with background in P&L, OPEX, and CAPEX management is a plus. WHAT’S IN IT FOR YOU? (Be part of a Dynamic US Team) Experience work-life balance while working the night shift with weekends off and rest days. Full-time permanent position. Competitive base salary with allowance. 13th-month pay. Paid Leaves and Service Incentive Leaves. Health insurance with dental coverage upon regularization, with the opportunity for an additional 2 dependents. We cover Government-mandated benefits (SSS, Philhealth, Pag-IBIG, Maternity or Paternity leave benefit, Solo Parent Leave, etc.). Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie. #J-18808-Ljbffr

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