It Support For Bpo In-House

2 weeks ago


Metro Manila Philippines Buscojobs Full time

Job Description

Graduate of Bachelor's Degree

  • At least 2 years' outstanding network/technical customer service experience
  • Familiar with proper phone etiquette
  • Knowledge of customer service principles and practices
  • Effective listening skills. Willingness to co-operate with others and work for the greater good
  • Multi-tasking capabilities
  • Able to work independently and efficiently to meet customer needs
  • Self-motivated, detail-oriented, and organized
  • Excellent communication (oral and written), interpersonal and organizational skills
  • Knowledge of wireless networking and setup
  • Preferred: Residing in Metro Manila or nearby places
  • Amenable to Work on a NIGHT SHIFT Schedule
  • Willing to Work ON SITE in ORTIGAS (Antel)
  • Can start ASAP
Job Responsibilities
  • Provide customer support and technical issue resolution via phone, E-mail, and other electronic mediums
  • Provide training to external/internal customers in the use of systems
  • Configuration of customer equipment to connect to systems
  • Ability to provide excellent customer service in all situations
  • Ability to communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes
  • Provide support and assistance on other service activities
  • Engage in offsite training and/or installation of products
  • Follows workplace operating and environmental, health and safety procedures and guidelines
  • Any additional duties as required

Job Types: Full-time, Permanent

Salary: Php25,000.00 - Php27,000.00 per month

Schedule: Night shift

Application Questions:

  • Are you amenable to work on site in Ortigas (Antel)?
  • How long is your total experience in technical customer service?
  • Do you have experience in the BPO industry?
  • How long is your total experience in Network troubleshooting?

Education: Bachelor's (preferred)

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