Call Center Agent

3 weeks ago

Palawan, Philippines ConnectUs Marketing Solutions, Inc. Full time

Overview

CALL CENTER AGENT (OUTBOUND) – Outbound calls for surveys, lead generation, event invitation, and/or sales. Inbound calls to resolve customer queries or close lead/sales. Data entry to update customer relationship management (CRM) software. Respond to emails. Create reports using Microsoft Office and Google Drive. Meet service level agreements set forth. Perform other duties as assigned.

Responsibilities
  • Outbound calls for surveys, lead generation, event invitation, and/or sales.
  • Inbound calls to resolve customer queries or close lead/sales.
  • Data entry to update customer relationship management (CRM) software.
  • Respond to emails.
  • Create reports using Microsoft Office and Google Drive.
  • Meet service level agreements set forth.
  • Perform other duties as assigned.
Qualifications
  • Excellent English communication skills.
  • Typing Speed: at least 40 WPM.
  • Ability to work under pressure.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Customer orientation and ability to adapt and respond to different types of personalities.
  • Intelligent.
Must Have The Following Equipment
  • Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8 GB RAM.
  • OS: Windows 10 or higher (MacOS equivalent is allowed).
  • Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature.
  • Internet connection: Wired connection; minimum of at least 30 Mbps.
  • Software: Microsoft Office & PDF reader, AnyDesk, Google Drive, Discord.
So, Why Join Us
  • Permanent work-from-home.
  • Full-Time and Long-Term Employment.
  • Government-mandated benefits, health benefits, leaves, bonuses, and other incentives (except Freelance contract).
  • Salary will be based on: Skills, Attitude, Performance, and Attendance.
  • Opportunity for regularization and promotion.
  • US and Canadian clients.
  • Shift: Graveyard Monday to Friday.
  • Scholarship program duration: 5 to 8 days.
About ConnectUs Marketing Solutions Inc.

ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Services range from general administrative duties, email management, to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. Established in 2009, based in the Philippines with a client base primarily in North America, and expansion plans to the UK and Australia.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Advertising Services
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