Outlet Manager

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Retail Operations Manager

Posted today

The Retail Operations Manager will oversee the daily operations of multiple retail locations, ensuring efficient store performance, sales growth, and exceptional customer service. This role involves supervising store managers, optimizing operational processes, and implementing strategies to achieve business objectives.

Key Responsibilities

  • Store Operations Management: Ensure all retail locations operate smoothly and efficiently; monitor and enforce company policies, procedures, and operational standards; oversee inventory management, stock levels, and loss prevention strategies; develop and execute sales strategies to achieve revenue targets; analyze sales reports and KPIs to improve store performance; identify opportunities for growth and implement initiatives to enhance profitability; supervise and support store managers in their daily responsibilities; conduct training, coaching, and performance evaluations for retail staff; foster a positive work environment and ensure high employee engagement.
  • Customer Experience & Service Quality: Maintain high standards of customer service across all stores; address customer concerns and implement solutions to enhance customer satisfaction; ensure compliance with company policies regarding customer engagement and service.
  • Operational Efficiency & Compliance: Monitor expenses and implement cost-control measures; ensure compliance with labor laws, safety regulations, and company policies; collaborate with HR, finance, and supply chain teams to align business operations; POS training (sales, product knowledge and usage of POS).

Qualifications

  • Bachelor's degree in Business Administration, Retail Management, Operations, or a related field; additional certifications in retail leadership, operations, or inventory management are a plus.
  • Minimum 5 years of experience in multi-store retail operations or store management; proven track record in overseeing sales performance, team leadership, and store profitability; experience in handling POS systems, inventory control, and customer service standards; background in consumer retail (electronics, lifestyle, or fashion retail preferred).

Note : This advertiser has chosen not to accept applicants from your region.

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