XTN-45CD188 | OPERATIONS MANAGER

1 week ago

Taguig, Philippines KMC Careers Full time

Overview KMC Careers Taguig, National Capital Region, Philippines Join to apply for the XTN-45CD188 | OPERATIONS MANAGER role at KMC Careers . We are seeking a highly capable and experienced Operations Manager to lead and oversee the delivery of outsourced services for a client in the Irish tax rebate and financial services sector. This role is ideal for a strategic thinker with a strong background in operations management, particularly within a BPO or outsourcing environment. The successful candidate will be responsible for ensuring operational excellence, team performance, and client satisfaction through data-driven decision-making and effective leadership. What We Offer Competitive salary and performance-based incentives. Opportunity to work with a growing client in the financial services sector. Professional development and career advancement opportunities. Key Responsibilities Operational Oversight: Manage the end-to-end delivery of outsourced tax rebate services, ensuring SLAs, KPIs, and quality standards are consistently met. Team Leadership: Lead, mentor, and develop a team of supervisors and agents to drive performance, engagement, and continuous improvement. Client Relationship Management: Serve as the primary operational point of contact for the client, ensuring alignment on goals, expectations, and service delivery. Process Optimization: Identify and implement process improvements to enhance efficiency, accuracy, and customer satisfaction. Compliance & Risk Management: Ensure adherence to all regulatory, data protection, and compliance requirements relevant to tax rebate processing. Reporting & Analytics: Monitor performance metrics, generate operational reports, and provide actionable insights to internal and client stakeholders. Training & Development: Collaborate with training teams to ensure staff are well-equipped with the knowledge and tools to perform their roles effectively. Issue Resolution: Proactively manage escalations and resolve operational issues in a timely and professional manner. Experience & Skills Required Proven experience (5+ years) in operations management, preferably within an outsourcing or BPO environment. Strong leadership and people management skills. Excellent communication and stakeholder management abilities. Analytical mindset with a focus on data-driven decision-making. Familiarity with Microsoft Dynamics CRM system, workflow tools, and reporting platforms. Knowledge of Irish tax systems or similar jurisdictions is a plus. Job Details Seniority level: Not Applicable Employment type: Full-time Job function: Management Industries: Human Resources Services We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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