XTN-45CD188 | OPERATIONS MANAGER

4 weeks ago

Taguig, Philippines KMC Careers Full time

Overview

KMC Careers Taguig, National Capital Region, Philippines

Join to apply for the XTN-45CD188 | OPERATIONS MANAGER role at KMC Careers .

We are seeking a highly capable and experienced Operations Manager to lead and oversee the delivery of outsourced services for a client in the Irish tax rebate and financial services sector. This role is ideal for a strategic thinker with a strong background in operations management, particularly within a BPO or outsourcing environment. The successful candidate will be responsible for ensuring operational excellence, team performance, and client satisfaction through data-driven decision-making and effective leadership.

What We Offer
  • Competitive salary and performance-based incentives.
  • Opportunity to work with a growing client in the financial services sector.
  • Professional development and career advancement opportunities.
Key Responsibilities
  • Operational Oversight: Manage the end-to-end delivery of outsourced tax rebate services, ensuring SLAs, KPIs, and quality standards are consistently met.
  • Team Leadership: Lead, mentor, and develop a team of supervisors and agents to drive performance, engagement, and continuous improvement.
  • Client Relationship Management: Serve as the primary operational point of contact for the client, ensuring alignment on goals, expectations, and service delivery.
  • Process Optimization: Identify and implement process improvements to enhance efficiency, accuracy, and customer satisfaction.
  • Compliance & Risk Management: Ensure adherence to all regulatory, data protection, and compliance requirements relevant to tax rebate processing.
  • Reporting & Analytics: Monitor performance metrics, generate operational reports, and provide actionable insights to internal and client stakeholders.
  • Training & Development: Collaborate with training teams to ensure staff are well-equipped with the knowledge and tools to perform their roles effectively.
  • Issue Resolution: Proactively manage escalations and resolve operational issues in a timely and professional manner.
Experience & Skills Required
  • Proven experience (5+ years) in operations management, preferably within an outsourcing or BPO environment.
  • Strong leadership and people management skills.
  • Excellent communication and stakeholder management abilities.
  • Analytical mindset with a focus on data-driven decision-making.
  • Familiarity with Microsoft Dynamics CRM system, workflow tools, and reporting platforms.
  • Knowledge of Irish tax systems or similar jurisdictions is a plus.
Job Details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Management
  • Industries: Human Resources Services

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • XTN-1040573 | SALES MANAGER

    4 weeks ago

    Taguig, Philippines KMC Careers Full time

    KMC Careers Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the XTN- | SALES MANAGER role at KMC Careers KMC Careers Taguig, National Capital Region, Philippines 2 weeks ago Be among the first 25 applicants Join to apply for the XTN- | SALES MANAGER role at KMC Careers Get AI-powered advice on this...

  • XTN-635A212 | STRATEGIC CONSULTANT, OFFICE OF THE CEO

    4 weeks ago

    Taguig, Philippines KMC Careers Full time

    Overview XTN-635A212 | STRATEGIC CONSULTANT, OFFICE OF THE CEO — KMC Careers, Taguig, National Capital Region, Philippines. Join to apply for the XTN-635A212 role at KMC Careers. Who are we? Sodali & Co is a leading provider of strategic advice and shareholders services to corporate clients around the world. Our firm provides corporate boards and...

  • XTN-C859500 | PODCAST EDITOR

    4 weeks ago

    Taguig, Philippines KMC Careers Full time

    Overview KMC Careers Taguig, National Capital Region, Philippines Join to apply for the XTN-C | PODCAST EDITOR role at KMC Careers Our client partner Momentum Media is one of the fastest growing media businesses in Australia. We connect audiences to news, features, insights and events they can’t live without. Primary purpose: The Podcast Editor and...

  • XTN-FEA6428 | UI DESIGNER

    4 weeks ago

    Taguig, Philippines KMC Careers Full time

    KMC Careers Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the XTN-FEA6428 | UI DESIGNER role at KMC Careers KMC Careers Taguig, National Capital Region, Philippines 1 day ago Be among the first 25 applicants Join to apply for the XTN-FEA6428 | UI DESIGNER role at KMC Careers Senior UI DesignerAs a...

  • XTN-AC13816

    1 day ago

    Taguig, Philippines KMC Solutions Inc Full time

    • Implementation and fulfillment of all regulatory, health and safety requirements • Implementation and fulfillment of all company policies and procedures, including those outlined in our Employee Handbook. The Engineer ITSM will be responsible for the development, implementation, and maintenance of ServiceNow applications and solutions. This role...

  • XTN-5866496

    1 day ago

    Taguig, Philippines KMC Solutions Inc Full time

    Think you have a knack for working across multiple digital media functions and want to work for a top media business? Look no further! We're looking for someone who thrives on the challenge of working in a fast-paced environment, across multiple brands, to support the effective delivery of our email newsletters and marketing campaigns The ideal candidate is...

  • Workflow Management Senior Manager

    1 week ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time ₱2,000,000 - ₱2,500,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThe Auction and Reserve teams manage the set up and implementation of high visibility, complex...

  • Process Excellence Manager

    3 days ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time ₱2,000,000 - ₱2,500,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Global Process Excellence Manager you will serve as a key driver of strategic change, leading...

  • Workflow Management Senior Manager

    3 weeks ago

    Taguig, Philippines Google Operations Center Full time

    Overview Workflow Management Senior Manager - LCS Implementation - MCM Reserve. Location: Taguig, National Capital Region, Philippines (onsite consideration as applicable). We manage the setup and implementation of high visibility, complex advertising campaigns for Platinum, Titanium and Gold customers. As the Senior Manager for the workflow, you will lead a...

  • [Upcoming Roles] Contract Management Specialist

    4 weeks ago

    Taguig, Philippines Google Operations Center Full time

    Overview Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals. We value a culture focused on continuous improvement and collaboration. We are looking for a Contract Management Specialist to draft and manage vendor contracts and support Google stakeholders with high-quality service. As a Contract...