Senior Director of Process Excellence

Position Summary

The Senior Director of Process Excellence is a senior leader responsible for developing and executing TaskUs’ enterprise-wide vision for process excellence and continuous improvement. This role will execute quality improvement projects that drive measurable business results, focusing on exceeding business metrics, eliminating waste, streamlining complex processes, embedding a data-driven approach, and infusing digital/technology to drive improvement. You will be a key change agent, working across all functions to drive improvements in efficiency, quality, customer satisfaction, and profitability.

• Develop and execute TaskUs’ process excellence strategy that aligns with the company’s business objectives
• Lead the identification, prioritization, and execution of process excellence projects across the organization
• Oversee the portfolio of improvement projects, ensuring they are completed on time, within budget, and deliver measurable financial and operational benefits
• Personally lead and mentor the most critical, cross-functional transformation projects
• Recruit, train, and mentor a world-class team of process improvement professionals (e.g., Master Black Belts, Black Belts, Green Belts, Process Analysts)
• Foster a culture of collaboration, curiosity, and continuous improvement within the Process Excellence team and its business partners
• Define and implement a robust set of KPIs to monitor process health and track the impact of improvement initiatives
• Establish a governance framework to ensure process changes are standardized, sustained, and integrated into daily operations
• Provide regular, data-rich updates to the executive leadership team on progress and ROI of the process excellence program
• Champion a culture of data-based decision-making
• Communicate the vision, successes, and business impact of process excellence initiatives to build momentum and engagement

Required:

• 15+ years of progressive experience in process improvement, operations, or related field, with at least 7+ years in a senior leadership role
• Lean Six Sigma Master Black Belt certification is mandatory
• Proven track record of leading large-scale, cross-functional business transformation projects with documented, significant financial results
• Deep hands-on expertise in continuous improvement methodologies (Lean, Six Sigma/DMAIC, Value Stream Mapping, Kaizen, etc.)
• Exceptional analytical, quantitative, and problem-solving skills; proficient with statistical analysis software (e.g., Minitab)

• Strategic Thinker: Ability to see the big picture and create a clear path to achieve ambitious goals
• Influential Leader: Can inspire action and drive change, with or without direct authority
• Exceptional Communicator: Able to articulate complex ideas clearly and concisely to audiences at all levels, from the boardroom to the front lines
• Results-Oriented: A relentless focus on execution and delivering measurable business impact
• Resilient & Adaptable: Thrives in a fast-paced, dynamic environment and can effectively manage ambiguity and resistance

• A competitive executive compensation package, including base salary, annual bonus, and long-term incentives
• The opportunity to make a foundational impact on a rapidly growing company
• A dynamic, innovative, and collaborative work culture
• Significant opportunities for professional and personal development

TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Kindly ensure that you are always in communication with only authorized TaskUs recruiters.

DEI: TaskUs believes that innovation and higher performance come from people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL: