Recruiting Liaison Lead, Customer Success Enablement

Intern - Client Success

Posted today

Job Description

Company Description

Dashlabs.ai makes DIY lab software.

We give diagnostic labs the tools to test, register, and manage patients—all on one easy, integrated platform. In particular, we focus on small to medium sized labs in emerging markets like the Philippines.

At Dashlabs.ai, we believe that access to quality diagnostics, and thus, access to quality healthcare, is a human right. By giving labs an easy-to-use, quick-to-deploy integrated system with no heavy upfront costs, we're making the world a better, healthier place—one lab at a time.

Job Description:
In this team, you will have the opportunity to work closely with a variety of B2B2C clients - from charity ward patients, to OFWs, to those from big corporations. Each client encounters different challenges, and you act as their trusted advisor, helping them effectively leverage our product to drive better healthcare.

Within Dashlabs.ai, Client Success sits at the nexus of our sales, dev, product, marketing and growth teams helping to drive company growth and transforming the way healthcare is done in the Philippines. Our Client Success team members act as technical consultative partners to our clients' clients, serving as a bridge between their needs and our product.

Responsibilities:

• Manage data using the Dashlabs.ai Core Platform
• Escalate concerns to the larger technical team, and work with them to resolve the issues head-on

Additional possible opportunities/responsibilities if technical:

• Perform NoSQL database operations
• MongoDB CRUD Operations
• JavaScript Debugging
• Real-Time QA in Production Environments
• Project Management esp for Agile Micro Projects

Qualifications:

• Personable and has excellent soft skills
• Quick thinker and problem solver
• Solid integrity and data management skills

Remote-first job. :)

Associate III, Customer Support

Taguig, National Capital Region Ingram Micro

Posted today

Job Description

Description
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Seasoned individual contributor. Works under limited supervision for routine situations. Problems typically are not routine and require analysis to understand.
• Provides assistance and training to lower level employees. Problems may require interpretation or deviation from standard procedures.
• May act as a lead or mentor to more junior staff.
• College degree and minimum 3 years experience in functional area.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.*

Associate II, Customer Support

Taguig, National Capital Region Ingram Micro

Posted today

Job Description

Description
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Established and productive individual contributor. Works under moderate supervision. Problems typically routine but may require interpretation or deviation from standard procedures.
• College degree and 3 years of general experience or 2 years functional experience.

Makati, National Capital Region Confidential

Job Description

(Job Alert) Customer Support Associate

Remote position. Responsibilities include handling inquiries via phone, live chat, and email; using knowledge base; escalating to internal teams; and attending coaching/ training as provided.

Customer Support Representative (Amazon) 25 to 40k

Makati, National Capital Region M and J Recruitment Firm

Posted today

Job Description

RESPONSIBILITIES

• Provide excellent customer service through active listening
• Work with confidential customer information securely
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

JOB QUALIFICATIONS

• At least 2 years completed of college with 3 yrs BPO experience
• Preferably BPO experience in E-Commerce
• Attention to detail, organized, good collaborator, able to manage tasks/time
• English communication, computer skills, intermediate Excel
• Amenable to night shift in Makati

Salary: 25,000 to 40,000 PHP

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