Client Ops Analyst

4 days ago

Caloocan, Philippines J.P. Morgan Full time

Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency. As a Client Ops Analyst within Client Offboarding Operations, you possess specialized expertise in handling processes for Commercial Banking clients and segments. You will enhance the client and employee experience on standard procedures. In this role, you will manage bank-initiated and client-initiated offboarding and account closure requests, identify cross-functional Line of Business, product, and service dependencies, lead the orderly offboarding of accounts, products, and services, and execute offboarding schedules in support of Know Your Customer (KYC) requirements. Job responsibilities Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business. Manage specialized expertise of products and services including deposit, credit & treasury Act as a single Point of Contact coordinates case communication, synchronizes work efforts, and leads execution of product specific offboarding procedures Support all of Commercial Banking includes U.S. Domestic & International Branches APAC, Canada, EMEA, Latin America exits Identify and control risk to prevent fraudulent account behavior and potential fraud exposure Work independently with supervision and escape complex issues as necessary to resolve customer requests in a timely manner Required qualifications, capabilities, and skills Prioritize daily workload to maximize productivity utilizing time management and organizational skills Excellent communication skills both written and verbal Highly organized with ability to manage competing priorities Demonstrate consistent professional presence with the ability to adapt to evolving needs and situations Team advocate. Assist to drive Diversity and Inclusion Preferred qualifications, capabilities, and skills College degree preferred, or equivalent work experience Preferred minimum of one to three years of customer service, operations, sales or portfolio management experience, preferably with work experience primarily in banking or the financial service industry Proficient PC skills including Word, Excel and PowerPoint #J-18808-Ljbffr

  • Billing Analyst/Senior

    3 weeks ago

    Caloocan, Philippines Hireframe Full time

    The Billing Analyst/Senior will be responsible for managing and executing the billing process, including generating invoices, reviewing billing data, reconciling accounts, and preparing reports. This role requires a detail-oriented professional with extensive experience in billing operations and financial reporting. The Billing Analyst/Senior will...

  • Client Service Analyst

    3 weeks ago

    Caloocan, Philippines J.P. Morgan Full time

    Overview Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency. As a Client Service Analyst within JP Morgan Treasury Services,...

  • Quality Assurance Analyst

    1 week ago

    Caloocan, Philippines SMDigital Full time

    The Quality Assurance Analyst will monitor inbound and outbound calls, and email responses, and evaluate customers’ experience. Assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Provides feedback to call center team leaders and managers. Responsibilities: QA Specialist Analyst...

  • Support Analyst

    1 week ago

    Caloocan, Philippines Harris Computer Full time

    Overview Join to apply for the Support Analyst role at Harris Computer . SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. We’re on a mission to unlock the value of the Smart Grid for utilities and their customers. We’re looking for an experienced Support Analyst to join...

  • SENIOR ANALYST

    3 weeks ago

    Caloocan, Philippines HCL Technologies Full time

    About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing,...

  • Business Analyst 2

    3 weeks ago

    Caloocan, Philippines Willis Towers Watson Full time

    As a Business Analyst working with Systems, Data, and the Client you will serve a key role for our outsourcing business by serving as the link between consultants, external clients and our internal team of system developers. You will contribute to the implementation of new services, and ongoing business by translating business needs into actionable...

  • Cloud Operations Support Analyst

    3 weeks ago

    Caloocan, Philippines Willis Towers Watson Full time

    Overview We are looking for a Cloud Support Analyst . You will be part of a team that keeps the business running for cloud products and services that are used 24×7 by Willis Towers Watson’s clients around the world. You will be tasked to be part of a support team across Azure/AWS or OCI Cloud Environments primarily in server patching and deployment and to...

  • Associate Cloud Operations Analyst

    3 weeks ago

    Caloocan, Philippines Willis Towers Watson Full time

    Overview We are looking for a Cloud Support Analyst, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by Willis Towers Watson’s clients around the world. You will be tasked to be part of a support team various Azure Cloud Environments primarily in Server Patching and deployment and maintain...

  • Team Leader | Payroll Analyst| Philippines

    1 week ago

    Caloocan, Philippines Peak Support, LLC Full time

    All Jobs > Team Leader | Payroll Analyst| PhilippinesTeam Leader | Payroll Analyst| PhilippinesFully Remote Description Peak Support and our Work-from-Home PLUS model At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members. We don’t do this with ping pong tables or video...

  • Consulting Analyst

    6 days ago

    Caloocan, Philippines Willis Towers Watson Full time

    The Role As Health & Benefits Consulting Analyst, you will play the role of technical support for the consulting and data analytics team of the Health and Benefits (H&B) line of business. You will be focused on supporting the delivery of the technical and analytical work on a wide variety of complex projects in the employee benefit space. You will serve to...