Professional Services Software Engineer

8x8 Manila, National Capital Region, Philippines Overview The Professional Services Integrations and Customizations (PSIC) Software Engineer is part of a global team and is responsible for creating customized solutions that integrate 8x8’s hosted UCaaS, CCaaS, CPaaS, and AI/ML solutions with our customers’ applications, such as CRMs, WFM tools, or other 3rd party applications. Your solutions development experience, call center and telecom industry knowledge, understanding of Natural Language Processing (NLP) technologies for chat and voice, and strong customer presence will help 8x8 deliver world-class custom solutions. We connect people and organizations through one platform, one ecosystem, and one data model to empower customer journeys and drive operational excellence. We are seeking AI-proficient Team8s who are open to innovation and able to leverage AI for efficiency and growth. What will you do? By joining our global professional services engineering team, you will interact directly with our clients to create and implement configurations and integrations between 8x8 and our customers’ applications. How will you do it? You will be responsible for creating customized solutions that enhance 8x8 products and services to meet customers’ requirements based on a mutually agreeable Statement of Work (SOW). In addition, you will have direct contact with our customers to provide feedback and address any questions that might arise during the project lifecycle. Responsibilities Collect project requirements from customers through remote interviews. Implement customized solutions and services based on the SOW utilizing 8x8 products, APIs, and 3rd-party software development tools as required. Design and prototyping software development projects as required and be responsible for the quality of work produced. Manage the customer’s deployment of 8x8 services and solutions as specified in the SOW. Present 8x8 services and customized solutions to customers, including executives and end-users. Meet or exceed P&L goals for professional services. Configure systems that we have in 8x8, with scripting in PHP and Python. Qualifications Fluent in English (written and oral communication skills). Bachelor’s Degree in the technology area. Proficiency in scripting languages such as Python, PHP, and JavaScript. Strong API background, REST API knowledge, integration with 3rd-party systems. Relational databases experience. Understanding of Cloud platforms and technologies (AWS, Azure, GCP). Understanding of Web application architecture. Experience with conversational AI/ML technologies and natural language processing. Professional communication skills, as you will engage directly with customers. Java knowledge is a plus. Experience in Contact Center, VoIP, and Video meeting applications is a plus. Amenable to work night shift. 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English and Español. View the Right to Work Poster in English and Español. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at (Include “Reasonable Accommodation” in the subject line). Our Job Applicant Privacy Notice can be found here. Employment details Employment type: Full-time Seniority level: Not Applicable Job function: Information Technology Industries: Telecommunications #J-18808-Ljbffr