General Manager

4 weeks ago

Cebu City, Philippines ALEPH TALENT SOLUTIONS CORPORATION Full time

The Hotel General Manager (GM) will be responsible for overseeing the overall operations of a 389-key hotel. This includes managing the day-to-day activities, ensuring exceptional guest experiences, maintaining operational efficiency, driving revenue growth, and leading a team of department heads and staff. The GM will play a crucial role in maintaining high standards of service, safety, and hospitality while maximizing profitability.

Key Responsibilities
  1. Leadership & Staff Management
    • Lead and manage all departments including front office, housekeeping, food and beverage, sales, marketing, finance, and maintenance.
    • Foster a positive and professional work environment that encourages staff engagement, development, and retention.
    • Conduct regular performance evaluations, provide coaching, and ensure staff training and development.
    • Oversee recruitment and staffing to maintain an efficient and motivated workforce.
  2. Operations Management
    • Monitor daily hotel operations to ensure a smooth and effective flow of activities.
    • Ensure compliance with all operational standards, health, safety, and legal requirements.
    • Oversee quality control to ensure rooms, services, and facilities meet or exceed guest expectations.
    • Handle guest complaints or concerns in a timely and professional manner.
  3. Financial Management
    • Develop and manage the hotel’s budget, ensuring profitability and cost control.
    • Analyze financial statements and reports to identify opportunities for cost reduction and revenue enhancement.
    • Develop and implement strategies to increase occupancy, ADR, and RevPAR.
    • Oversee purchasing, inventory management, and vendor relationships to optimize spending.
  4. Revenue & Marketing
    • Collaborate with the sales and marketing teams to drive room sales, events, and banquet services.
    • Monitor market trends and competitors to adjust pricing strategies and promotions.
    • Ensure effective implementation of revenue management strategies.
    • Establish and maintain relationships with key clients, including corporate accounts and travel partners.
  5. Guest Service & Quality Assurance
    • Ensure the highest level of guest satisfaction by maintaining excellent service standards and anticipating guest needs.
    • Regularly monitor guest feedback, address concerns, and make improvements to enhance the guest experience.
    • Implement programs to encourage guest loyalty and repeat business.
  6. Strategic Planning & Development
    • Set long-term goals for hotel performance and implement strategic plans to achieve those goals.
    • Evaluate and recommend upgrades or improvements to hotel facilities and services.
    • Stay current on industry trends, technology, and customer preferences to stay competitive in the market.
Qualifications
  • Proven experience as a Hotel General Manager (or in a similar senior role) with a hotel of comparable size (preferably 300+ rooms).
  • Strong leadership skills with the ability to motivate, inspire, and develop teams.
  • Excellent financial acumen, including budgeting, forecasting, and cost control.
  • Exceptional customer service and problem-solving skills.
  • Strong communication and interpersonal skills.
  • In-depth knowledge of hotel management software, property management systems (PMS), and revenue management tools.
  • Ability to handle multiple tasks and work under pressure.
  • Bachelors degree in Hospitality Management, Business Administration, or a related field (preferred)
Salary Package: #J-18808-Ljbffr

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