
General Manager
4 weeks ago
The Hotel General Manager (GM) will be responsible for overseeing the overall operations of a 389-key hotel. This includes managing the day-to-day activities, ensuring exceptional guest experiences, maintaining operational efficiency, driving revenue growth, and leading a team of department heads and staff. The GM will play a crucial role in maintaining high standards of service, safety, and hospitality while maximizing profitability.
Key Responsibilities- Leadership & Staff Management
- Lead and manage all departments including front office, housekeeping, food and beverage, sales, marketing, finance, and maintenance.
- Foster a positive and professional work environment that encourages staff engagement, development, and retention.
- Conduct regular performance evaluations, provide coaching, and ensure staff training and development.
- Oversee recruitment and staffing to maintain an efficient and motivated workforce.
- Operations Management
- Monitor daily hotel operations to ensure a smooth and effective flow of activities.
- Ensure compliance with all operational standards, health, safety, and legal requirements.
- Oversee quality control to ensure rooms, services, and facilities meet or exceed guest expectations.
- Handle guest complaints or concerns in a timely and professional manner.
- Financial Management
- Develop and manage the hotel’s budget, ensuring profitability and cost control.
- Analyze financial statements and reports to identify opportunities for cost reduction and revenue enhancement.
- Develop and implement strategies to increase occupancy, ADR, and RevPAR.
- Oversee purchasing, inventory management, and vendor relationships to optimize spending.
- Revenue & Marketing
- Collaborate with the sales and marketing teams to drive room sales, events, and banquet services.
- Monitor market trends and competitors to adjust pricing strategies and promotions.
- Ensure effective implementation of revenue management strategies.
- Establish and maintain relationships with key clients, including corporate accounts and travel partners.
- Guest Service & Quality Assurance
- Ensure the highest level of guest satisfaction by maintaining excellent service standards and anticipating guest needs.
- Regularly monitor guest feedback, address concerns, and make improvements to enhance the guest experience.
- Implement programs to encourage guest loyalty and repeat business.
- Strategic Planning & Development
- Set long-term goals for hotel performance and implement strategic plans to achieve those goals.
- Evaluate and recommend upgrades or improvements to hotel facilities and services.
- Stay current on industry trends, technology, and customer preferences to stay competitive in the market.
- Proven experience as a Hotel General Manager (or in a similar senior role) with a hotel of comparable size (preferably 300+ rooms).
- Strong leadership skills with the ability to motivate, inspire, and develop teams.
- Excellent financial acumen, including budgeting, forecasting, and cost control.
- Exceptional customer service and problem-solving skills.
- Strong communication and interpersonal skills.
- In-depth knowledge of hotel management software, property management systems (PMS), and revenue management tools.
- Ability to handle multiple tasks and work under pressure.
- Bachelors degree in Hospitality Management, Business Administration, or a related field (preferred)
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