OIC /Team Leader – Verification Team
2 weeks ago
Position Title: Officer-in-Charge (OIC)/Team Leader – Verification Team Department: Operations: Loan Verification Department Reports To: Operations Manager / Chief Operating Officer Schedule: Monday to Friday ( onsite) Responsibilities: 1. Team Supervision and Coordination Supervise daily activities of the Verification Officers and ensure task assignments are distributed efficiently. Monitor workloads, turnaround times, and accuracy of verifications. Conduct daily huddles to align team goals with operational priorities. Approve time-off requests, enforce attendance standards, and report any performance or conduct issues to HR. 2. Verification and Quality Assurance Review and validate client-submitted documents (IDs, payslips, proof of billing, bank statements, employment details). Ensure all verification steps (ID, employer, residence, and account ownership) are completed accurately before endorsement to Approver. Conduct random spot checks of verified files to maintain data integrity. Uphold strict compliance with the Data Privacy Act of 2012 in all data-handling activities. 3. Process Management Ensure adherence to Standard Operating Procedures (SOPs) and quality control measures in verification workflows. Recommend process improvements to enhance the speed and accuracy of verification. Maintain and update process checklists, dashboards, and monitoring sheets. Coordinate with the IT Team for any system-related verification issues. 4. Compliance and Reporting Prepare and submit daily and weekly reports on verification volumes, error rates, and turnaround time. Ensure compliance with SEC, Data Privacy, and company standards in all verification processes. Report any suspicious, fraudulent, or tampered documents immediately to management. 5. Coordination with Other Departments Work closely with the Approver Team to ensure verified files are complete and accurate. Coordinate with the Sales Team regarding missing or questionable client information. Liaise with the Collection and Legal Teams when account irregularities are detected. 6. Leadership and Staff Development Coach, mentor, and evaluate Verification Officers to build strong technical and ethical skills. Facilitate training for new hires and refresher sessions for existing staff. Promote professionalism, accuracy, and mindfulness when handling client information. Qualifications: Bachelor’s degree in Business Administration, Finance, or related field At least 2–3 years of experience in lending operations or verification (supervisory experience preferred) Strong knowledge of KYC, anti-fraud measures, and credit documentation Excellent communication, leadership, and analytical skills High ethical standards and confidentiality in handling sensitive data Preferred Skills: Proficient in MS Office and Google Workspace Familiar with loan management systems or CRM tools Strong decision-making and problem-solving abilities Ability to work under pressure and manage shifting priorities Key Performance Indicators (KPIs): Verification Accuracy Rate Average Turnaround Time per Application Compliance Error Rate Team Attendance and Punctuality Incident/Discrepancy Reports Resolved #J-18808-Ljbffr
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