NOC Analyst

NOC Analyst page is loaded## NOC Analystremote type: Hybrid (in-office / remote mix)locations: Philippines (Cebu)time type: Full timeposted on: Posted Todayjob requisition id: REQ12547### POSITION SUMMARYNOC Analyst will provide day-to-day network, application, infrastructure monitoring as well as support escalations. This includes front line support and coordinating with Senior NOC Analysts and other levels. This interaction can range from opening/closing tickets, escalating to management/admins via phone/email and sending notices to business on issue status. Act as a liaison between the vendors, internal staff and IT Org. Work with IT Org on projects when required. Take part in a 24x7x365 rotation.### ESSENTIAL DUTIES AND RESPONSIBILITIES* Provide 24-hour Network, Application and Infrastructure Health surveillance and alarm reporting utilizing multiple monitoring and surveillance software.* Monitor service desk requests and coordinate support with IT infrastructure teams.* Perform standardized maintenance and administrative functions related to IT infrastructure systems.* Ability to follow NOC instructions and processes as well as contribute to the objectives of the NOC.* Experienced in writing reports and daily shift logs.* As this individual often represents the internal and external customers and colleagues – professionalism is a must.* Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.* As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be friendly with other employees and customers at all times.* Critical thinking is essential in fast paced environment of NOC. Need to be able to successfully balance multiple tasks at once.* Strict adherence to company policies, confidentiality, and mature judgment must be demonstrated at all times* Assigned duties should be performed in a timely and accurate manner.* Must handle responsibilities by multi-tasking, working independently and with minimal direction. Must deliver objectives both individually and by interaction with others, therefore must demonstrate an understanding of organizational functions and departments.* Quickly and effectively communicate with the Company Profile within our SLA.* Familiar in Documenting of Incident, Change and Problem Management.* Monitor and Maintain SFTP Environments* Addition and removal of duties may take place over timeREQUIRED SKILLS & QUALIFICATIONS*To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*Education and Experience:* Degree/Diploma in Computer Studies or equivalent work experience* Team player, self-motivator, with excellent Can “DO” Motivation.* Basic Knowledge on Network, Server, System admin, Linux CLI.* Cisco CCNA or Microsoft MCP certifications a nice to have.* Knowledge on NOC monitoring Platforms like Nagios, SolarWinds, Pingdom, Datadog* Knowledge of NOC management Platforms like JIRA, Confluence, Opsgenie, Microsoft Teams* Microsoft Office suite Outlook, Word and ExcelSpecialized Skills:* One-year Network Operations Center experience or equivalent.* Must be familiar with US and UK accent and need to work in rotational shifts 24/7 including weekends * Responsible for basic analysis and troubleshooting network routers and switches, server’s environment to isolate the trouble and take appropriate action to resolve.* Monitor deployed production network, servers and all devices, capturing and analyzing customer QoS and RFC events using tools and Emails.* Ensure timely resolution to Issues; follow up with IT Team, Clients, Vendors via e-mails or phone calls and able to open bridge on dependence of issue severity.* Knowledge of monitoring tools like (Nagios, SolarWinds, Pingdom, Datadog, Honeycomb, Crowdstrike).* Knowledge of SFTP environments GlobalScape EFT as well as Backup environments NetBackup.* Experience in NOC operations and process management.* Excellent written, verbal and communication skills.* Strong analytical, technical and problem-solving skills.**Core Competencies:**Client Focus - Demonstrates a strong customer orientation, builds partnerships, and work well across functions in order to service internal and external clients in a timely fashion.Communication Skills – Adjusting accordingly to demonstrate sensitivity to cultural differences while maintaining highest level of abilities in all aspects of communication, written, oral, listening and expressing ideas.Critical Thinking - Understands business strategy and processes while able to applying to local objectives.Team Work - Ability to work effectively independently and harmoniously within a team while communicating a “can do” attitude and positive outlook. Willing to pitch in and do more than is required.
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