Team Leader, Indirect Procurement Service Package

Job Openings Team Leader, Indirect Procurement Service Package

About the job Team Leader, Indirect Procurement Service Package

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Description
Have you ever wondered how HelloFresh delivers thousands of meal boxes to customer’s doorsteps? Are you passionate about Supply Chain and Planning, and hope to impact the experience of thousands of customers? Are you obsessed with helping solve challenging problems and creating new solutions? If so, we look forward to hearing from you

HelloFresh is looking for a Service Package Team Leader to manage a team of Procurement Operation Coordinators within our Global Supply Chain and Procurement function. This role is critical in ensuring the completeness and accuracy of our internal Procurement Ordering System including PR creation and PO management. Working closely with Key Users from the business and Procurement teams, this role will supervise the daily management of P2P through our Workday Guided Buying Tool.

To excel in this role, you’ll need to be a collaborative leader with excellent communication skills and a passion for optimizing processes. You will be able to confidently establish KPI tracking, reporting, and spot opportunities for automation. Above all, we are looking for someone who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

WHAT YOU'LL DO

1. Lead a team of Procurement Operations Coordinators to accurately and efficiently manage the procurement process closely in line with our procurement policy.
2. Set up measures and report on performance, present data to key stakeholders on a weekly basis.
3. Input data and ensure the correct flow of information to the relevant stakeholders involved in the daily activities. Create a governance framework to manage risk.
4. Establish and drive consistency across all markets and assign workload accordingly to ensure team objectives are met.
5. Build a continuous improvement culture to ensure the business issues are not only managed promptly but the users are proactively trained during all interactions.
6. Provide guidance, support, and feedback to ensure that all team members meet their performance goals and deadlines. Motivate your team to go above and beyond.
7. Manage escalations within your team to resolve blockers with urgency, partner with the Global Indirect Procurement / Legal / AP team where necessary.
8. Analyze errors and trace them back to the root cause using raw data from the appropriate database.
9. Serve as the subject matter expert of the team, role modeling problem-solving behaviours.

WHAT YOU'LL BRING

1. At least a four-year college graduate preferably with a strong background in Supply Chain Operations, Management or any Business-related course.
2. At least 3 years experience working within procurement, supply chain and/or as a data entry clerk (previous management experience preferred).
3. Fast typing skills; knowledge of touch typing systems is strongly preferred.
4. Working knowledge of office equipment and computer hardware and peripheral devices.
5. Experience managing or reporting on KPIs.
6. Experience using Microsoft Office & Google suite programs (ERP/MRP systems is a plus).
7. Experience with Workday Guided Buying is a plus.
8. Language: English, other European languages considered a plus (German, Dutch, French, Spanish, Italian).

SOFT SKILLS

1. Excellent verbal and written communication, collaboration, and self-management skills with a strong focus on teamwork.
2. Strong analytical, problem-solving, and critical thinking skills.
3. Assertive, responsible, and adaptable, with the ability to work in a fast-paced environment and navigate complex situations.
4. Superior problem-solving capability.

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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