Customer Support Associate

Overview

Job Title: Customer Support Associate

Location: Pearson Manila

Office Address: 7th Floor, North Tower, Rockwell Business Center, Sheridan corner United Streets, Mandaluyong City

Work Setup: Office-based with an option to move to hybrid working (2 days per week) upon successful completion of training and probation, and demonstration of the ability to manage responsibilities independently.

Schedule: 8:00am – 5:00pm UK time

Please note: Actual schedule may vary depending on business needs.

We’d like to hear from you if you have a passion for organization, process efficiency, and supporting a collaborative work environment.

As a Business Support Associate , you will provide essential administrative and operational support across various business functions. This role ensures the smooth execution of internal processes, contributes to training and quality initiatives, and supports employee engagement activities within the Pearson Manila site.

You will work closely with managers and team leads to coordinate activities, maintain documentation, and assist in implementing initiatives that enhance operational efficiency and employee experience.

• Provide administrative and operational support to ensure smooth day-to-day business operations.
• Assist in organizing and coordinating training sessions, quality initiatives, and engagement activities.
• Maintain accurate records, reports, and documentation for internal processes.
• Support the preparation of presentations, reports, and communication materials.
• Collaborate with cross-functional teams to ensure timely execution of projects and initiatives.
• Monitor and track progress of assigned tasks and provide regular updates to stakeholders.
• Contribute to continuous improvement efforts by identifying opportunities for process optimization.

• Experience in administrative support, operations, or a similar role.
• Strong organizational and multitasking skills with attention to detail.
• Proficiency in MS Office tools (Word, Excel, PowerPoint); familiarity with collaboration tools is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Adaptability to changing priorities and business needs.

• Line of Business Movement: Employees may be reassigned to different LOBs depending on operational needs.
• Probation Period: Hybrid working is available only after a minimum 3-month probation period, subject to manager approval.
• Team Calibration: Office-based calibration is essential to foster collaboration, knowledge sharing, and team cohesion.

• Day 1 Health Care Coverage with up to 2 dependents
• Competitive Retirement Plan – Pearson doubles your contribution
• Volunteering Days and Employee Wellbeing Assistance
• Annual Pay Increase and Performance Bonus

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world\'s lifelong learning company. For us, learning isn\'t just what we do. It\'s who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing