Lead Specialist, Learning Innovation and Technology

Overview

Your potential has a place here with TTEC’s award-winning employment experience. As a Lead Specialist, Learning Innovation & Technology working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines says it all

Looking for an opportunity to focus on the coordination, communication, launch, and execution of blended learning training programs? You’ll conceptualize and successfully implement curricula for sustained business growth. You’ll provide coaching, motivation, and support to enhance the engagement and success of their team of training managers and specialists in attaining targets and goals. Additionally, you’ll communicates with external clients to align on training needs and results.

You\'ll report to Senior Manager of Learning & Development and will be a key part of this team with impacting our global operation as part of a world class team of professionals.

• Evaluate current learning technology functionalities and provide feedback on improvement opportunities to learning technology vendors
• Provide feedback on functionalities, access, integrations, and data harnessing to learning technology vendors and TTEC’s IT teams
• Oversee deployments of learning design and delivery solutions by collaborating with LXD leaders, project managers, training delivery leaders, and IT teams
• Perform research and development regarding new and potential features of learning technologies in partnership with learning technology vendors and TTEC’s IT teams
• Build prototypes for learner-centric, effective, efficient, and data-driven learning technologies for the solutions proposed by learning solutions architects
• Create and facilitate demos, workshops, and educational sessions on learning innovation and technology for internal teams and TTEC’s clients, showcasing how automation and innovation drive engagement, productivity, and speed to proficiency while championing science-backed learning methodologies
• Collaborate with TTEC’s Information Security on learning technology security features and approvals (e.g., UAT, integrations, SSO, URL whitelisting, etc.)
• Research emerging trends in learning science and technology, particularly in the space of NLP, generative AI, and agentic AI

• Bachelor’s degree in IT/computer science/digital learning/e-learning/education or similar field (a certificate/coursework in digital media/multimedia is desired)
• Advanced Internet skills and computer knowledge
• Knowledge of and practical application of adult learning theory, user design, and learning design principles (knowledge of and experience in agile approaches to design and product management (e.g., scrum and/or rapid prototyping desired))
• 4+ yrs of experience in:
  • Learning design and delivery technologies (e.g., LMS/LXP, authoring tools for rapid learning design, game-based learning apps, training delivery platforms (including videoconferencing tools), interactive presentation tools, collaboration apps, etc.) and their access (e.g., SSO, mobile access) and integrations (e.g., APIs)
  • Creating learning content using advanced features in audio- and video-editing tools (e.g., Adobe Premiere, Camtasia, etc.)
• Knowledge of emerging technologies in L&D (e.g., XR, NLP/NLU, and AI, especially LLMs and RAG methods and agentic AI)
• Proficiency in MS Office (esp. using advanced features in PowerPoint and basic features in Excel)
• Experience in learning data analysis to effectively evaluate behavioral and business impact of training programs

• Behavioral Skills You’ll Need:

• Excellent communication skills (both verbal and written), particularly facilitation and presentation skills (advanced English skills (CEFR: C1) for offshore locations)
• Good analytical and problem-solving skills
• Excellent organization and prioritization skills (Ability to manage multiple responsibilities and priorities in a fast-paced and time-critical environment)
• Strong collaboration skills in a highly matrixed environment, influencing, persuading, and working closely with several stakeholders from L&D, IT, Operations, Product, and Sales
• A high level of innovation and creativity
• A self-starter, proactive, and goal-oriented, working independently and requiring little guidance and direction

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Our business is about making customers happy. That\'s all we do. Since 1982, we\'ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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