Call Center Trainer

15 hours ago

Pasay, Philippines ConnectUs Marketing Solutions, Inc. Full time

3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. ConnectUs Marketing Solutions, Inc. provided pay range This range is provided by ConnectUs Marketing Solutions, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CALL CENTER TRAINER (Permanent WFH) Starting salary: PHP 18,000 - PHP 23,000Please apply only if the salary offer meets your expectations. Job Description Conduct effective training sessions for trainees. Collaborate with co‑trainers, managers, and other leaders. Identify training needs and develop training plans based on business objectives and operational goals. Evaluate the effectiveness of training materials and create an action plan for improvement. Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards. Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs. Qualifications Proven experience in training/handling a team in any field. Teaching experience. Experience in the BPO industry is an advantage. Fluent in written and verbal English. Excellent interpersonal and communication skills. Strong leadership, team building, organizational, and management skills. Able to multitask, prioritize, and manage time efficiently. Ability to analyze problems and strategize for better solutions. Experience with technologies and best practices for instructional manuals and teaching platforms. Strict adherence to company philosophy, mission statement, and goals. Fast learner & tech‑savvy. Proficient in word‑processing software and spreadsheets (e.g. Google Workspace, MS Office). Knowledgeable in using Zoom functions. Equipment Requirement Laptop/Desktop: at least Core i3 processor and 8 GB RAM. Dual screen setup. Headset: any A4Tech or Jabra USB‑type headset. Internet connection: wired connection minimum 30 Mbps with backup internet. Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype, Zoom. So, Why Join Us Permanent work‑from‑home. Full‑time and long‑term employment. Basic salary + government‑mandated benefits, basic HMO, leave credits, and other incentives. Salary based on skills, attitude, performance, and attendance. Opportunity for regularization and promotion. US and Canadian clients. Shift: graveyard Monday to Friday. Training: less than a month. About ConnectUs Marketing Solutions Inc. ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties, email management, email marketing, bookkeeping, CRM software management, web development & design, online event management, social media marketing to community management. We can do anything under the sun that can be outsourced, and we know the possibilities of being part of growing companies like yours are endless. We are based in the Philippines and our current clientele includes mostly businesses in North America, and soon the UK and Australia. #J-18808-Ljbffr

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