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Senior Application Support Specialist

4 weeks ago

Makati, Philippines Cartrack Full time

Overview

Cartrack Makati, National Capital Region, Philippines — Senior Application Support Specialist.

Cartrack is a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities
  • Providing technical support to teams within the organization when required
  • Resolve customer inquiries or issues upon escalation from internal and external sources, ensuring proper follow-up to final closure
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving system issues
  • Perform daily system monitoring, verifying integrity and availability of Cartrack’s application
  • Perform daily post-installation / QA validation
  • Review systems and application logs for remote diagnostic of field devices
  • Provide training and assistance to users of Cartrack application systems
  • Provide on-site field support and installation
  • Verify completion of scheduled jobs
  • Internal IT support
Qualifications
  • Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience
  • Minimum 3 years of experience in the IT service industry
  • Proficient in English
  • Excellent communication and interpersonal skills
  • Hands-on and a positive attitude
  • Technically independent with good initiative
  • Strong analytical problem-solving skills with an out-of-the-box approach in providing solutions
  • Willing to work onsite in Makati City and can do field work from time to time
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