Customer Support Specialist

2 weeks ago

Palawan, Philippines Fresh Prints Full time

Role Summary
As a Customer Success Representative, you will be the first point of contact for Bundle's learners, clients, and trainers—playing a critical role in ensuring every interaction reflects our commitment to exceptional service. This contract position requires availability Monday through Friday from 4 PM to 12 AM Eastern Time. Weekly hours will range between 30 and 40, depending on client demand, so flexibility within that time frame is essential.

What You'll Do
  • Serve as the face of Bundle via live chat, email, text, and phone—responding promptly and empathetically to learner and trainer inquiries, feedback, and technical questions.
  • Troubleshoot and resolve service or product issues by identifying root causes and providing effective, timely solutions.
  • Collaborate with cross-functional teams—including Learning, Marketing, and Product— to escalate and resolve complex cases.
  • Proactively engage new and prospective learners to drive activation and utilization across multiple communication channels.
  • Triage inbound inquiries from the concierge line and coordinate expectations for session requests with both learners and trainers.
  • Collect and report learner and trainer insights to internal stakeholders to help shape product and experience enhancements.
  • Ensure consistent follow-up and communication with learners and trainers to verify issue resolution and satisfaction.
What You Bring
  • 1–2+ years of experience in customer success, client services, or another learner-facing support role.
  • Strong written and verbal communication skills, with a natural ability to deescalate, empathize, and build trust.
  • Exceptional organizational skills and attention to detail—able to manage multiple conversations and priorities with care.
  • Demonstrated ability to think critically, troubleshoot issues, and contribute to process improvements.
  • Proficiency with CRM tools (HubSpot preferred), chat systems, and Microsoft Office (especially Excel).
  • Tech-savvy and adaptable—comfortable navigating new platforms in a fast-moving, startup environment.
  • Brings initiative and a learner-centered mindset, with a focus on continually improving the experience for learners and trainers alike.
  • Experience working remotely is a plus.
  • Associate degree or higher is a plus.
  • Must have reliable internet access and a personal laptop with functioning camera and audio capabilities for live communication.
Why Join Bundle?
  • Be part of a purpose-driven company focused on skill-building and equity in the workplace.
  • Thrive in a culture that values creativity, authenticity, and collaboration.
  • Work with a high-energy team committed to making a real difference.
  • Enjoy flexible remote work and a team that celebrates wins together.
Details
  • Seniority level: Entry level
  • Employment type: Full-time
#J-18808-Ljbffr

  • Customer Support Specialist

    1 week ago

    Palawan, Philippines ClickUp USA Full time

    Overview At ClickUp, customer service isn't just a job title; it's at the heart of everything we do. Our the best customer experience, period is a core value. If you are eager to learn, driven by helping those around you, and ready to make an impact at a fast-growth company, join our Support team. Help customers unlock their potential and raise the...

  • Marketing Support Specialist

    2 weeks ago

    Palawan, Philippines Pitchbox Full time

    Overview Marketing Support Specialist - (Fully Remote) Our software company is in search of a Marketing Support Specialist to strengthen our Customer Success team. As we broaden our global support coverage, we\'re adding new team members. This is a full-time, permanent, remote position. Responsibilities Provide high-quality digital marketing support to our...

  • Customer Care Specialist

    3 weeks ago

    Province of Palawan, Mimaropa, Philippines Employment Innovations Full time

    Who we areEmployment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia,...

  • Technical Support Specialist

    2 days ago

    Palawan, Philippines Hostinger Full time

    Overview Technical Support Specialist (based in South-East Asia) - night hours 1 month ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About Us Join Hostinger and we’ll grow fast! Is there a limit to growth? Not at Hostinger. We’re constantly reaching new heights. With a team of 900+ professionals, we...

  • Administrative Support Specialist

    2 weeks ago

    Palawan, Philippines Penbrothers Full time

    About Penbrothers Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes. About the Client Our client is a leading distributor of fasteners and Class-C...

  • Benefits Specialist III

    2 weeks ago

    Palawan, Philippines Dayforce Full time

    Overview Benefits Specialist III role at Dayforce. Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our Cloud HCM platform offers a unified solution database and...

  • Billing collection specialist in Medical field

    3 weeks ago

    Province of Palawan, Mimaropa, Philippines Technical Support Team Full time

    OverviewWe are currently seeking a Remote Medical Billing & Collector for a medical clinic in New York. This is a fully remote, full-time position.Please note that candidates will be required to complete training with the manager.ResponsibilitiesSubmit insurance claims and verify patient eligibility and coverage.Generate and send patient invoices and pursue...

  • (native Japanese) Customer Support Consultant, emails/chats

    1 week ago

    Palawan, Philippines SupportYourApp Full time

    Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

  • Medical Billing/Collection Specialist

    1 day ago

    Palawan, Philippines Buscojobs Full time

    Accounts Receivable Specialist (Day Shift) – Pasig / Palawan / Work From Home Posted today Job Description This position directly facilitates all aspects of the accounts receivable service to our clients. This includes: invoicing, cash posting, credit/debit processing, deductions management, resolution of past due AR, answering client/customer questions,...

  • Sales And Marketing Specialist

    1 week ago

    Palawan, Philippines Compounding Property Group PTY LTD Full time

    Company Description Compounding Property Group PTY LTD provides an unparalleled Airbnb and short-stay management service that helps property owners maximize rental returns while saving time. We handle every aspect of short-term rentals—including guest communication, cleaning, dynamic pricing, and maintenance coordination—so owners can enjoy hassle-free...