Senior Systems Administrator

1 week ago

Morong, Philippines Thrive Full time
About Us
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE
Position Overview
Thrive is seeking a driven, detailed-oriented Senior Systems Administrator to join our rapidly growing team. As a Managed IT Services Provider, we consult with a diverse set of clients. Your dedicated client portfolio could potentially consist of a mix of high-pressure financial firms, medical practices, trendy hospitality providers, and manufacturing companies. Due to the various industries of our clients, your task list will shift greatly. A typical day can involve anything from working on network connectivity issues, server room buildouts, Exchange migrations, merger and acquisitions project team participation, handling of VIP and Severity 1 technical support issues. The position also requires you to be a team player that can mentor other engineers. We pride ourselves on a culture that is built on trust, learning, and collaboration.
Responsibilities
Service Delivery (Operations)
  • Technical ownership of assigned clients
  • Active participant in determining the efficacy and efficiency of existing client infrastructure, systems, software, and processes
  • Make recommendations for the completion of projects to meet client needs as well as improve identified deficiencies
  • Ownership and resolution of escalated client technical issues
  • Includes working with client and their vendors until resolution is reached
  • Escalations focus on infrastructure and critical business impacting issues
  • Documentation and network diagram creation and updates
  • Change control approval
  • Reviewing changes written by other engineers
  • Writing changes for complex tasks to be executed by other engineers
  • Changes follow established processes and/or industry best practices
  • Problem identification, reason for outage and root cause analysis documentation for all issues depending on situation and outcome
  • Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems
  • Participate in ‘2nd Level’ on-call rotation
  • 2nd level on call consists of issues already reviewed by a 1st level on-call engineer and determined to be outside of their ability to resolve
Strategic and Account Management
  • Collaborate and partner with Account Management Team on Technology Business Reviews, strategic technology road-mapping, quarterly business reviews, and architecture improvements
  • Speak both to a wide array of technologies in-depth as well as to C-level executives
  • Reviewing project scopes for existing customers
  • Technical validation of project plan
  • Understand business-case and ensure project plan meets the needs of the client
  • Participate in technical account management and other client calls as needed
Leadership And Soft Skills
  • Translate technical information and articulate findings and next steps clearly to peers, management, and clients
  • Identify and appropriately document and present potential improvements to internal Thrive process and procedure to improve customer satisfaction and engineering efficiency
  • Mentoring junior and mid-level engineers
  • Provide articulate and appropriate guidance empowering them to solve issues with confidence
  • Assist in fostering the development of ‘soft skills’
  • Provide guidance on career development as requested
Education And Experience
  • Ability to work in a fast paced, challenging environment with a diverse client base
  • Strong analytical and end to end problem identification, management, and resolution skills
  • Bachelor’s Degree in Information Technology or related discipline preferred or equivalent combination of education and relevant work experience
  • 7+ years of technical support experience with increasing responsibilities; managed services experience preferred
  • Technical subject matter expert on MSP products as they relate to Thrive’s services.
  • Written and verbal communication skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences and explain impact in business terms.
  • Proficiency in the following technical disciplines with a mastery of at least two:
  • VMware Systems Administration
  • Windows Server Systems Administration
  • Exchange Administration (On-Premise, Hybrid, Office 365)
  • Office 365 Administration
  • Azure administration
  • Mobile Device Administration/Management Remote Computing (Microsoft RDS, Citrix)
  • LAN/WAN Administration (FortiGate/SonicWALL/Cisco/Meraki)
  • Wireless Administration (Meraki, Cisco)
  • Server Infrastructure Administration
  • SAN/NAS Administration
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