Billing Analyst

3 days ago

Pasig, Philippines HRTX Full time
  • Review contracts and accurately input sales orders and billing updates into billing, ordering, and production systems, ensuring alignment with contract terms.
  • Provide billing operations support, including order validation, product setup, adjustments, reconciliations, and resolving customer concerns.
  • Analyze customer agreements and addendums to interpret key terms, conditions, and rates for accurate billing.
  • Conduct complex analyses and reconciliations across client portfolios, handle rebilling, and issue credits when needed.
  • Stay current with product lines and operational processes to ensure billing practices reflect accurate data usage.
  • Build and maintain strong working relationships internally and externally to enhance knowledge and skills.
  • Offer technical guidance on resolving advanced billing and order-related discrepancies.
  • Communicate with clients to explain invoices, policies, and assist with billing/order-related inquiries.
  • Support the Manager in creating and maintaining policies and procedures to ensure billing accuracy and process efficiency.
  • Identify and analyze revenue cycle issues, recommend solutions, and collaborate with management on process improvements.
  • Assist with mid-month and month-end closing processes to ensure timely and accurate billing.

Required Knowledge, Skills, and Abilities:

  • Minimum of 1 to 2 years' experience in revenue cycle or billing.
  • Bachelor's degree or equivalent education/experience.
  • Advanced proficiency in Microsoft Excel.
  • Strong communication skills and ability to collaborate across departments.
  • Excellent analytical and problem-solving abilities.
  • Ability to manage multiple projects independently and meet tight deadlines.
  • Understanding of internal controls in high-volume billing environments.
  • Clear and effective written and verbal communication.
  • Courteous and patient when interacting with customers.
  • Highly organized and detail-oriented.
  • Self-motivated and able to work under pressure in deadline-driven settings.

Preferred Knowledge, Skills, and Abilities:

  • Experience using Salesforce.
  • Familiarity with Microsoft Access.
  • Preferred educational background in Business, Accounting, or Finance.
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