Operations Manager-Design Services

Sharesource Makati, National Capital Region, Philippines

Overview

Join to apply for the Operations Manager – Design Services role at Sharesource . We are a BCorp company dedicated to democratising opportunities for individuals from developing countries. Our brand and culture empower our partners to attract and retain the most qualified members, share knowledge to unleash potential, and grow scaling teams for Australian and Canadian businesses.

Note: This role is remote-friendly with local residency required to support occasional onsite activities and to comply with Philippines labor laws and employment regulations.

What we are looking for

We are seeking a Operations Manager – Design Services to lead and manage our Network Planning Team. You’ll oversee project resourcing, team performance, and budget management, while driving strategic initiatives that improve efficiency and align with company goals. This role is both operational and people-focused, requiring someone who can lead through influence, coach and mentor leaders, and ensure the delivery of high-quality design outputs.

Job Function 1: People Management & Leadership

• Lead and manage 3–6 Design Team Leads of varying seniority levels.
• Recruit, train, coach, and develop team members while managing onboarding and continuous training programs.
• Conduct performance assessments, provide regular feedback, and take appropriate performance management actions.
• Manage workload distribution and ensure quality outputs for all stakeholder projects.
• Foster a collaborative, accountable, and high-performing team culture across dispersed geographies.

Job Function 2: Workforce Management & Resourcing

• Establish and oversee project resourcing processes to ensure projects are adequately staffed.
• Assign tasks based on team members’ strengths and expertise.
• Build business cases for team growth, run recruitment activities, and oversee effective onboarding.
• Ensure compliance with quality standards and implement quality control measures.

Job Function 3: Operations, Strategy & Process Improvement

• Develop and implement operational strategies that align with short- and long-term organizational goals.
• Monitor KPIs and metrics, using data-driven insights to optimize efficiency and performance.
• Identify risks and implement mitigation strategies to ensure business continuity.
• Drive cross-functional initiatives to improve efficiency, reporting on progress and outcomes.
• Lead change initiatives and ensure smooth transitions with minimal disruption.

Job Function 4: Budget & Financial Management

• Partner with Finance and Senior Leadership to forecast annual budgets, including promotions, new hires, events, and travel.
• Ensure the Network Planning Team operates within approved budgets and proactively manage expenses.

What sets this job apart

• Regional Influence with Global Impact – Lead teams across the Philippines and Vietnam while connecting with a global business community.
• Balance of Strategy & Execution – Drive big-picture initiatives while staying hands-on with operational excellence.
• People-First Leadership – Shape the careers and growth of diverse team leads and their teams.

You’ll Be a Great Fit If

• You have at least 5 years of Operations Management experience.
• You understand Telecommunications FTTx network design and engineering.
• You have excellent interpersonal and communication skills, both written and verbal, and can engage diverse stakeholders.
• You thrive in collaborative environments, working across departments to align goals and deliver results.
• You are analytical and data-driven, capable of identifying trends and making informed decisions.
• You can manage workforce challenges related to scheduling, development, and performance.
• You are highly organized, able to juggle multiple priorities and meet tight deadlines.
• You are proficient in workforce management software and relevant technologies.
• You have experience working with distributed teams across multiple time zones.
• You have proven experience in workforce management and leadership roles, particularly in managing dispersed teams.

Nice to have

• You have advanced experience in strategic planning and operational efficiency projects.
• You bring a track record of successful change management initiatives.
• You have experience in budget forecasting and financial management at scale.
• You are passionate about building leadership capability in others and mentoring future leaders.

Please note

This role is remote; however, candidates must be based locally in the Philippines to support occasional onsite activities such as team events, client meetings, or equipment handover. Local residency is necessary for compliance with Philippines labor laws and employment regulations.

Benefits

• Competitive salary and professional development
• Collaborative client partnerships and a fun, inclusive work environment
• Opportunities for leadership, expertise, and global client exposure
• Monthly coaching, training, and career development
• Flexible hybrid model
• Engage in social impact activities and industry impact
• Achieve work-life balance and flexibility to support personal commitments
• Comprehensive HMO coverage with one free dependent (depending on the employment type)

Why work for Sharesource?

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.

Our 5 Values

• Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.
• Be proactive: We encourage brave thinking and continuous improvement, and drive change through action.
• Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.
• Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
• Add fun, passion and love: We prioritise fun and passion, fostering higher engagement and a positive can-do attitude.

What makes us different?

Our Culture Code. You will be a part of our vibrant company culture and experience a workplace where your contributions are valued, your growth is encouraged, and your opinion is respected.

• Challenged, autonomous, momentum
• Learning, growth mindset
• Lead by our values
• Heard, cared for, make good friends

Application process

The whole process takes around 4 weeks. It typically includes 3-4 interviews and a possible assessment from our client partner. There will be an initial interview, a culture interview, and 1-2 interviews with our client. You will be updated throughout the process. If all goes well, we complete reference checks and proceed to offer.

• We will constantly communicate with you as to the development of your application. You can also directly communicate with us to ask about status.
• If all goes well, we complete the reference check and provide other necessary requirements so we can offer you the job right away.

Pre-employment requirements

• Fit to Work/Health Card (Basic 5 employment medical tests)
• NBI Clearance
• Social IDs - PHIC, SSS, HDMF, TIN
• Character references with contact info

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Design, Art/Creative, and Information Technology
• Industries: Technology, Information and Internet

Referrals increase your chances of interviewing at Sharesource by 2x

#J-18808-Ljbffr

---