Lead Associate

3 weeks ago

Iloilo City, Philippines Teknowiz Full time

Urgently hiring for one of our direct clients in the Philippines.

Job Title: Lead Associate - Process Training

Location: Magaworld, Iloilo (Onsite)

Shift Timing: 5AM-2PM

Responsibilities
  1. Facilitate new hire training for Pre-process and/or Process Training batches.
  2. Create, organize, plan, and deliver onboarding, orientation, and training for employees.
  3. Create and/or acquire training manuals, guides, and course materials.
  4. Maintain records of training activities, attendance, test results, and retraining needs.
  5. Evaluate training program effectiveness through assessments, surveys, and feedback.
  6. Conduct coaching and feedback sessions for team members on the floor.
  7. Conduct Train-the-Trainer programs for new trainers and capability upliftment for existing trainers.
  8. Require at least 2 years of experience in Product/Process Training (BPO).
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