Operations Manager 11

This is a Philippine-based position; NOT a US based position and the pay rate is not in US currency.

Overview

COMPANY: Freedom Health Systems, Inc.

POSITION TITLE: Operations Manager 11

ALTERNATE TITLE(S): Administrative Services Manager

DIVISION: Operations

DEPARTMENT:

BENEFITS PACKAGE: Ineligible.

WORK SCHEDULE: Monday – Friday, 8:00 AM EST – 5:00 PM EST

ACCOUNTABLE TO: Chief Operations Officer (Chief Executive Officer, in absence of Operations Operations Officer)

ACCOUNTABLE FOR: Oversight and performance of five core administrative departments within Freedom Health Systems, Inc.

CLASSIFICATION: W8BEN; contractual 40 hours per week paid hourly

COMPENSATION RANGE: ₱464 PHP/hour (this is not USD), commensurate with experience and qualifications

ANTICIPATED TRAVEL: none

Summary of position responsibilities: The Operations Manager will oversee the performance and coordination of five core departments within Freedom Health Systems: Patient Access, Scheduling, Quality Assurance/Medical Records, Prior Authorization, and Medical Billing. This role ensures alignment with strategic goals, maintains high levels of administrative support for healthcare clients, and fosters an environment of accountability and continuous improvement.

The Operations Manager will serve as the direct supervisor for department heads and act as the key liaison between Freedom Health Systems and Enterprise Management Solutions for departments previously under the Finance Division. As the company transitions from a corporation to a Limited Liability Company (LLC), the Operations Manager will also support the implementation of the new operating structure.

Responsibilities

• Provide strategic and operational leadership for all five departments
• Ensure compliance with healthcare industry regulations and organizational standards
• Oversee the integration of departmental functions to improve service delivery
• Manage department budgets and resource allocation in alignment with company goals
• Develop, monitor, and report performance metrics for department heads
• Facilitate collaboration with Enterprise Management Solutions’ Accounts Receivables Department Manager through an entity-level contract
• Conduct weekly operational meetings with department heads
• Review departmental reports and performance indicators
• Approve scheduling and resource plans for each department
• Evaluate and update standard operating procedures on a quarterly basis
• Coordinate monthly operational updates with Executive Director

Unscheduled duties and responsibilities

• Resolve emergent operational issues as they arise
• Step in during critical staffing shortages or coverage needs
• Address client concerns related to administrative service delivery
• Lead or assist with special projects and system conversions (e.g., LLC transition)

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Frequent meetings via video or phone; occasional in-person site visits

Working Conditions

Remote, Fast-paced, deadline-driven environment with collaborative teams

Competencies and Skills

• Strong leadership and interpersonal skills
• Excellent organizational and time-management abilities
• In-depth knowledge of healthcare operations and administrative support services
• Data-driven decision-making and analytical thinking
• Ability to manage cross-functional teams and foster collaboration
• Proficiency in healthcare software and systems

Education / Training / Qualifications

• Associate’s degree in Healthcare Administration, Business Administration, or related field (required)
• Master’s degree or equivalent experience (preferred)
• Minimum of 5 years’ management experience in healthcare operations
• Familiarity with medical billing, prior authorization, and scheduling systems
• Experience overseeing multiple departments and managing organizational change

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