Customer Interaction Support Supervisor

3 days ago

Pasig, Philippines SEAOIL Philippines, Inc. Full time

Overview

Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here\'s your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Customer Interaction Support Supervisor - Freshdesk CRM

What is this role about?

The Customer Interaction Support Supervisor plays a critical role in supporting and driving the company’s performance objectives by directly influencing customer satisfaction, loyalty, and brand reputation.

Responsibilities
  • Oversee day-to-day operations of the Customer Interaction team to ensure timely and empathetic responses.
  • Evaluate individual and team performance, and provide coaching as needed.
  • Maintain deep familiarity with the company’s products, services, promotions, and policies to support accurate and effective customer interactions.
  • Utilize CRM tools such as Freshworks to track, manage, and analyze customer interactions.
  • Interpret relevant data from the interaction database to identify trends, recurring issues, and opportunities for service improvement.
Qualifications
  • Must be a Graduate of any 4-year business course.
  • At least three years experience as a customer service agent in a BPO/call center setting (voice and non-voice).
  • Must have experience in using and utilizing Freshdesk Customer Support platform.
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