IT Asset Manager | Hybrid

JOB SUMMARY We are seeking an IT Asset Manager to lead and execute our IT Asset Management (ITAM) program. This role is instrumental in maintaining the accuracy, integrity, and compliance of our hardware and software inventory across the enterprise. You will work closely with ServiceNow developers, the IT Service Management team, procurement, security, infrastructure, and finance to ensure full lifecycle tracking and governance of IT assets. This position requires a strong technical understanding of ServiceNow and IT asset management processes, combined with attention to detail, analytical skills, and a drive for continuous improvement. KEY ROLES & RESPONSIBILITIES Asset Lifecycle & Inventory Management: Manage end-to-end lifecycle of IT assets (hardware, software, cloud), from acquisition to retirement. Maintain accurate and up-to-date asset records in ServiceNow and integrate with discovery tools (e.g., SCCM, JAMF). Reconcile asset data between procurement, CMDB, support, and financial systems to ensure consistency and accuracy. Monitor and perform data normalization, validation, and correction of asset records. Governance, Compliance & Reporting: Develop and implement ITAM governance policies, workflows, and standards. Support internal and external audits by preparing validated asset and compliance reports. Ensure license compliance through active tracking of usage, contracts, entitlements, and renewals. Provide visibility into software and hardware installations to support risk and cost control efforts. Process & System Improvement: Collaborate with ServiceNow developers to define and enhance automation and workflows. Drive improvements in asset data quality, system integration, and reporting capabilities. Work with Agile teams to deliver new ITAM features or enhancements aligned with business needs. Document and refine asset management processes, aligning with ITIL/ITSM best practices. Collaboration & Stakeholder Engagement: Act as a liaison between IT, Finance, Procurement, Security, and PMO to align asset strategies and compliance. Partner with project managers to ensure asset needs are met and tracked accurately for IT initiatives. Engage with vendor and contract stakeholders to ensure visibility into license terms, usage rights, and renewal timelines. Educate internal stakeholders on asset management policies, procedures, and tools. COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES Strong analytical and problem-solving skills. Ability to work independently and manage multiple priorities. Comfortable working across systems and with large volumes of data. Excellent organizational and documentation abilities. Continuous improvement mindset with a focus on operational excellence. EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS Bachelor’s degree in Information Technology, Computer Science, Business, or a related field. 2–4 years of hands-on experience in IT Asset Management, IT Operations, or Configuration Management. Strong working knowledge of ServiceNow ITAM and ITSM modules. Familiarity with software and hardware lifecycle processes. Excellent attention to detail and ability to manage structured data sets. Strong communication and collaboration skills. Preferred: Experience with IT discovery tools (SCCM, JAMF, etc.) and system integrations. Basic understanding of software licensing models (e.g., Microsoft, Adobe, Oracle). Experience working within Agile environments (e.g., SAFe, Scrum). Knowledge of ITIL practices, particularly around Asset Management and Configuration Management. Proficiency in Excel, Power BI, or other reporting tools. #J-18808-Ljbffr