Client & Operations Coordinator

Client & Operations Coordinator If you’ve been searching for a rewarding role that connects you with Australian clients and offers stability, growth, and benefits you’ll appreciate while enjoying great perks right here in the Philippines, this might be the opportunity you’ve been waiting for. Reports to: Director / Buyer’s Agent Location: Cebu City Hybrid & Office-based Employment Type: Full-time Key Responsibilities 1. Client Onboarding & Administration Send personalised welcomeemails to new clients. Prepare and issue Buyer’s Agency Agreements and invoices . Set up new clients in WhatsApp for ongoing communication. Create and manage client profiles in Monday.com to track progress through each buying stage. Maintain up-to-date records of client milestones (offer accepted, finance approval, settlement, etc.). 2. Property Sourcing Support Send client briefs to real estate agents and track responses. Review listings against client briefs. Check for flood zones, bushfire zones, proximity to main roads, or overhead powerlines. Obtain property valuations and comparable sales data. Present summary reports of shortlisted properties for review. 3. Marketing & Social Media Repurpose and monitor LinkedIn posts using existing content from Facebook and Instagram . Schedule and post consistent updates that reflect brand voice and values. Support engagement management (comments, shares, messages) and help grow brand visibility. 4. Lead & Partner Management Update and track leads, referral sources, and client progress in Monday.com . Maintain contact lists for all referral partners (brokers, conveyancers, accountants, etc.). Prepare and send Marketing / Referral Agreements for new business partnerships. Assist in coordinating introductions and updates between the client and its business partners. Qualifications Required: Strong written and verbal communication skills. Excellent organisation and attention to detail. Competent in Microsoft Office Suite and cloud-based tools. Experience using Monday.com or similar CRM/project management platforms. Ability to manage multiple priorities and meet deadlines independently. Experience in real estate, property administration, or buyer’s agency. Familiarity with property research tools (RP Data, Domain, PriceFinder, etc.). Understanding of property due diligence (zoning, flood and bushfire maps, comparable sales). Experience scheduling or managing social media content. Personal Attributes Professional, reliable, and proactive. Highly organised with strong attention to detail. Approachable and friendly communicator. Passionate about real estate and helping clients achieve their property goals. Positive attitude, growth mindset, and willingness to take on new challenges. Aligns with the company’s values of punctuality, family, and continuous improvement. Performance Metrics Timely and accurate client onboarding. Quality of property due diligence and research reports. Smooth coordination of communication via WhatsApp and Monday.com . Consistent LinkedIn and social media activity. Updated lead and referral partner tracking. Clear and prompt reporting to the Director on task completion. Health & Security HMO+ Life Insurance because your health and peace of mind matter Paid time-off so you can rest and recharge when you need it Start strong with ₱35,000/month, plus ₱2,000 internet and ₱2,000 transportation allowance, with room to grow to ₱40,000 + benefits for top-performing candidates. Your skills deserve more than just a job, they deserve recognition. Service tenure benefit at 5 and 10 years (with flexible cash or additional time-off options) Work-Life Balance Day shift hours - enjoy your nights and fixed weekends off Flexible hybrid setup that lets you focus at home, and 2-3 office days to connect, learn, and have fun with the team Training and upskilling Conference opportunities for additional learning and expanding of network Culture & Community An integrated Filipino & Australian culture that promotes an environment where your ideas count and your efforts are recognised Because we’re not your average outsourcing company. We’re a team that believes in professional growth, work-life balance, and rewarding hard work. Our people aren’t just “staff,” they’re partners in building something bigger. #J-18808-Ljbffr