Sales Technical Support

4 days ago


Taguig, Philippines JW Summit Group Inc. Full time

Responsibilities

Resolving IT support requests from employees

Answering employee questions regarding computer systems

Gathering and analyzing data to diagnose problems with computer systems

Changing configurations, settings and permissions to fix computer issues

Installing new software and hardware drivers and updating existing ones as needed

Logging all service requests and updating tickets as needed

Providing technical support on products and/or service

Qualifications
  • Bachelor's degree of information technology or any related course
  • High-level knowledge of commonly used software, hardware and applications
  • Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
  • Multitasking skills
  • Customer service skills to interact professionally and positively with clients and coworkers
  • Proven experience as an IT Staff or Sales Technician
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