
Sales Technical Support
4 days ago
Responsibilities
Resolving IT support requests from employees
Answering employee questions regarding computer systems
Gathering and analyzing data to diagnose problems with computer systems
Changing configurations, settings and permissions to fix computer issues
Installing new software and hardware drivers and updating existing ones as needed
Logging all service requests and updating tickets as needed
Providing technical support on products and/or service
Qualifications- Bachelor's degree of information technology or any related course
- High-level knowledge of commonly used software, hardware and applications
- Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
- Multitasking skills
- Customer service skills to interact professionally and positively with clients and coworkers
- Proven experience as an IT Staff or Sales Technician
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