Senior Technical Support Engineer

3 weeks ago


Cavite City, Philippines AGS Cyber Full time

Overview

Senior Technical Support Engineer – MDM/UEM (Remote)

My client is looking for a skilled and customer-focused Senior Technical Support Engineer to join their global support team. This is a remote, full-time opportunity where you’ll work on challenging technical issues and collaborate with world-class teams across Product, Engineering, and QA.

Responsibilities
  • Provide advanced (L2/L3) support for global customers on MDM/UEM platforms
  • Troubleshoot and resolve complex technical issues efficiently
  • Escalate and collaborate with cross-functional teams to resolve product-related matters
  • Develop knowledge base articles and training materials
  • Mentor junior engineers and share best practices
  • Handle escalations with urgency and professionalism
Qualifications
  • 5+ years in technical support (enterprise software/SaaS)
  • Strong experience with VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360
  • Excellent troubleshooting and communication skills
  • Familiarity with tools like Zendesk, Freshdesk, Jira, Salesforce
  • Ability to thrive in a remote, fast-paced environment
  • This is a fully remote role.
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