Salesforce Lead

7 days ago

Eastern Manila District, Philippines Lennor Group Full time

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a global technology company in their search for a Salesforce Lead based in Ortigas .

Salary Range : up to ₱85,000

Work Setup: Onsite

Shift Schedule : Day Shift, 8:00 am - 5:00 pm

Location : Ortigas

Your Responsibilities:

  • Supervise and manage an L2 team (7 members)
  • Ensure SLAs are met.
  • Track production issues, follow through resolution (workaround and fixes).
  • Coordinate activities across other technical teams.
  • Act as the SPOC of the team on all stakeholder management.
  • Dispatch workload across the team. Ensure productivity of resources.
  • Ensure that the team have adequate knowledge and skills to perform incident management and service request fulfillment. Provide and execute plans to bridge gaps.
  • Make sure that the team complies to company and clients policies.
  • Serve as the functional and technical SME of the team by default.
  • Participate in continuous improvement initiatives and ensure delivery of assigned tasks from the management team.

What We're Looking For:

  • Must have at least 5 years working experience on SF Sales Cloud and SF Service Cloud.
  • Must have at least 2 years experience leading a small-size (7 total members) L2 support team.
  • Experience in Marketing Cloud is an advantage.
  • Experience in Heroku and AWS is an advantage.
  • Knowledge in ITIL is an advantage

Ready to take the next step in your career? Submit your application now

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