Service Delivery Lead

3 weeks ago

Quezon City, Philippines Manulife Financial Full time

Overview We’re looking for aService Delivery Lead (GOCC Data Office) to join our team at MBPS. The Technical Lead for the Data Office Engineer team will be responsible for overseeing Level 1 troubleshooting tasks and serving as the escalation point to Level 2. This role is integral to maintaining the efficiency and effectiveness of our data operations, ensuring that any issues are promptly addressed and escalated when necessary. This position supports the broader departmental function by ensuring data reliability and supporting seamless operations. Position Responsibilities Lead and mentor a team of data engineers, providing technical guidance. Coordinate with project managers and stakeholders on data strategy and timelines. Design and maintain scalable data pipelines and ETL processes. Implement data architecture to support warehousing, analytics, and reporting. Optimize data processes for performance and cost-effectiveness, ensuring quality. Required Qualifications 3-5 years of data engineering experience, with a proven track record in leadership or mentoring roles. Proficient in Python, Java, or Scala and experienced with ETL tools and data pipelines (e.g., Apache Airflow, Spark). Hands-on experience with cloud platforms (AWS, Azure, Google Cloud) and data warehousing (Snowflake, Redshift, BigQuery). Bachelor’s degree in Computer Science, IT, or related field; Master’s degree is a plus. Relevant certifications such as Azure Certified Data Fundamentals or equivalent are preferred. Preferred Qualifications A proactive and detail-oriented individual. Strong communication and interpersonal skills to effectively work with team members and stakeholders. Ability to lead and mentor junior team members. Adaptable to a fast-paced environment and open to learning new technologies. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. 關於宏利和恒康 宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 宏利是平等機會僱主 在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 。 Working Arrangement 辦公室辦公 #J-18808-Ljbffr

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